Clinical Training Team Lead, Vision (Remote)

Title: Clinical Training Team Lead, Vision

Reporting to: VP, Sales Operations and Training

Location: Fully Remote

Travel extensively throughout the assigned territory (50%-60%) to conduct training sessions, provide on-site support, and foster relationships with clinical teams.

About Lumenis:

Energy to Healthcare Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).

Read more at http://www.lumenis.com

We are looking for a dynamic and experienced Clinical Training Team Lead to join our Vision Team.

Position Overview: Leads and develops clinical training programs for medical devices, ensuring excellence in education delivery, team performance, and customer support while maintaining compliance with industry standards.

Leadership & Management:

• Directs clinical training team operations, including workforce planning, scheduling, and performance management
• Manages departmental budget, including training events, travel expenses, and resource allocation
• Oversees team credentialing and continuous education programs
• Develops and maintains staffing strategies for both full-time and per diem personnel

Training Excellence & Quality:

• Establishes and maintains clinical training standards and protocols
• Evaluates trainer competency and performance through structured assessment programs
• Designs and implements clinical education resources and programs
• Manages adverse event reporting and resolution
• Conducts regular program audits and effectiveness evaluations

Program Development & Innovation:

• Creates and maintains standardized training methodologies and materials
• Develops comprehensive training agendas and experience frameworks
• Implements best practices across training programs
• Establishes metrics for measuring training effectiveness
• Drives continuous improvement initiatives

Operational Standards & Communication:

• Develops and enforces division-wide standardization including:
  • Professional communication protocols
  • Customer interaction standards
  • Training documentation requirements
  • Brand consistency (email signatures, virtual presence)
• Creates frameworks for ongoing practice support and customer engagement

Cross-Functional Collaboration:

• Partners with Product Development for training input
• Coordinates with Regulatory Affairs for compliance requirements
• Collaborates with Sales/Marketing for field alignment
• Engages with Quality Assurance for process improvement

Key Performance Metrics:

• Quarterly Hands-On Training Sessions Conducted
• Quarterly Virtual Trainings Conducted
• Quarterly Industry Events- Days Attended
• Customer Satisfaction Scores
• Budget management effectiveness
• Days to Close a Work Order

Additional Considerations:

• Travel requirements
• Territory/geographic scope
• Remote work expectations
• On-call responsibilities

Required Qualifications

Certification Requirements

• License in the medical field or training certificate preferred

Clinical Experience in Vision Care

• 5 years of hands-on experience in vision care, including procedures such as cataract surgery, refractive surgery (e.g., LASIK), glaucoma management, retinal treatments, or optometric procedures.
• Expertise in ocular anatomy, diagnostic techniques, and clinical interventions.
• Experience in patient care for various eye conditions and treatments, ensuring safety, efficacy, and patient satisfaction.
• Previous experience in ophthalmology clinics, optometry practices, or surgical centers is highly preferred.

Training & Educational Experience

• 2-3 years of experience in clinical education or training, especially in vision-related fields (ophthalmology, optometry, or optical retail).
• Experience in developing, designing, and delivering clinical training programs for both new and experienced vision professionals (e.g., ophthalmic technicians, optometrists, surgical teams).
• Ability to create educational materials (manuals, protocols, presentations) focused on vision care procedures, technologies, and patient management.
• Skilled in adapting training programs to different learner levels, from entry-level technicians to experienced clinicians.

Leadership & Management Experience

• 1-2 years of experience in leadership roles within clinical education or training settings in the vision industry.
• Proven ability to manage training teams, coordinate sessions, and ensure all members receive consistent and high-quality education.
• Experience in conducting performance evaluations, providing feedback, and mentoring trainees to enhance their clinical and professional skills.
• Strong organizational skills to schedule and oversee multiple training sessions while ensuring consistency and alignment with organizational goals.

Compliance & Industry Standards Experience

• Extensive knowledge of regulatory and accreditation standards for the vision industry, including FDA regulations for medical devices (e.g., lasers, diagnostic equipment) and patient care standards.
• Familiarity with compliance requirements specific to vision care practices, such as those related to patient safety, HIPAA, and state and federal ophthalmic regulations.
• Ability to design training programs that adhere to best practices and legal requirements while ensuring patient safety and care.

Experience with Technology & Digital Tools

• Proficiency with Learning Management Systems (LMS) to track training progress, evaluations, and assessments.
• Experience with simulators or virtual reality tools used to teach surgical or diagnostic skills in ophthalmology or vision care.
• Comfort with leveraging digital tools and multimedia resources (e.g., online training platforms, e-learning modules) to enhance the training experience for a diverse clinical team.

Compensation & Benefits:

• Competitive Base Salary Bonuses
• Monthly Car and Home Office Allowance
• Travel & Entertainment Expense Budget for work-related activities
• Comprehensive Benefits Package including:
  • Medical, Dental, and Vision coverage
  • Company-matched 401(k)
  • Employee-paid Life/AD&D/LTD Insurance
  • Benefits start on Day 1
  • Paid Time Off (PTO), Paid Holidays, and Sick Leave to support a healthy work-life balance
• Join a team with an exceptional company culture that fosters growth and collaboration