What are the responsibilities and job description for the Support Technician II position at Luna Data Solutions, Inc.?
Job Details
Luna Data Solutions is seeking a Desktop Support professional for a long term contract opening with a top client in the Beaumont area.
- Long term contract
- 100% On-Site (77708 zip code), will have occasional regional travel
- May be required to work evenings or weekends to meet business needs and deadlines
- Have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
- Perform installation, repair, and preventative maintenance of personal computers (PC) and related systems.
- Troubleshoot and resolve software and hardware failures.
- Identify network problems when they relate to personal (desktop or laptop) computers.
- Provide technical support, training, process creation, and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.
Required Experience
- 5 or more years experience providing end-user support
- 5 or more years experience in supporting personal computer hardware and routine software installation
- 5 or more years experience troubleshooting IT hardware and peripherals in an enterprise environment
- 5 or more years experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
- 4 or more years experience supporting video tele-conferencing solutions such as Cisco Webex
Preferred Skills and Qualifications
- 5 or more years experience creating technical knowledge articles
- 4 or more years experience utilizing ServiceNow in a support environment
- 5 or more years experience working in a multi-vendor environment for support operations
This is a contract opportunity based in Austin, Texas and no sponsorship can be provided. Luna Data Solutions, Inc. provides equal employment opportunities to all employees. All applicants will be considered for employment and prohibits discrimination and harassment of any type without regard to age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.
