What are the responsibilities and job description for the Scheduling Coordinator and Guest Relations position at Luna Rehabilitation?
Creating weekly and monthly staff schedules for all nursing units, including day, evening, and night shifts.
Matching staff skills and qualifications to resident care needs.
Managing staff time off requests, sick leave, and vacation scheduling.
Filling open shifts with available staff or agency personnel.
- Answering phones, welcoming guests, and administrative duties
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Addressing staffing shortages and coordinating with management to find solutions.
Communication and Coordination:
Communicating schedule changes to staff promptly and effectively.
Collaborating with nursing supervisors and other departments to ensure smooth patient care delivery.
Responding to staff availability updates and scheduling conflicts.
Maintaining open communication with residents, families, and staff regarding scheduling matters.
Administrative Tasks:
Utilizing scheduling software to create, track, and update staff schedules.
Maintaining accurate staff attendance records and timekeeping
Generating reports on staffing levels and potential issues
Adhering to facility policies and regulatory requirements regarding staffing and documentation
Required Skills and Qualifications:
Excellent organizational and time management skills
Strong communication and interpersonal abilities to effectively interact with staff, residents, and families
Proficiency with scheduling software and computer applications
Understanding of healthcare regulations and nursing home operations
Ability to work independently and as part of a team
Experience in healthcare scheduling, preferably in a nursing home setting
