What are the responsibilities and job description for the Scheduling Coordinator and Guest Relations position at Peaks Healthcare Consulting?
- Creating weekly and monthly staff schedules for all nursing units, including day, evening, and night shifts.
- Matching staff skills and qualifications to resident care needs.
- Managing staff time off requests, sick leave, and vacation scheduling.
- Filling open shifts with available staff or agency personnel.
- Answering phones, welcoming guests, and administrative duties
- Addressing staffing shortages and coordinating with management to find solutions.
- Communication and Coordination:
- Communicating schedule changes to staff promptly and effectively.
- Collaborating with nursing supervisors and other departments to ensure smooth patient care delivery.
- Responding to staff availability updates and scheduling conflicts.
- Maintaining open communication with residents, families, and staff regarding scheduling matters.
- Administrative Tasks:
- Utilizing scheduling software to create, track, and update staff schedules.
- Maintaining accurate staff attendance records and timekeeping
- Generating reports on staffing levels and potential issues
- Adhering to facility policies and regulatory requirements regarding staffing and documentation
- Excellent organizational and time management skills
- Strong communication and interpersonal abilities to effectively interact with staff, residents, and families
- Proficiency with scheduling software and computer applications
- Understanding of healthcare regulations and nursing home operations
- Ability to work independently and as part of a team
- Experience in healthcare scheduling, preferably in a nursing home setting