Care Coordinator (Multilingual)

THE ROLE: The WISe Care Coordinator will maintain the integrity of the wraparound process and ensure community-based care to youth and families engaged with WISe. Care coordinators function as a core member of a collaborative care team, consisting of a mental health clinician, peer support specialist, family support specialist, and other community providers as identified by families enrolled in WISe. This role requires the ability to work effectively in a team environment, as well as within the community and with other agency staff. In this role, care coordinators can expect to work in homes, schools, community centers and/or the agency office, depending on the needs of families on their caseload. Communication, confidentiality and professionalism are essential parts of this position due to WISe being a team-based approach. The ideal candidate will display a compassionate nature, be knowledgeable about behavioral health and mental health care practices, and provide exceptional service. The ability to work flexible hours including evenings and participating in an on-call rotation is expected. LCSNW offers a pay differential for employees while on-call.

RESPONSIBILITIES: The primary duties and responsibilities include, but are not limited to, the following:

 ● Maintain an average caseload of 10 families, with a maximum of 15 families at any given time

● Engage and assemble a youth and family team, utilizing both formal and informal support systems

● Assess youth/family situations and strengths to collaboratively determine the services to meet their needs through demonstrated awareness and sensitivity in care coordination services as it relates to cultural and socioeconomic characteristics of the populations served

● Coordinate and facilitate monthly Child and Family Team (CFT) planning meetings, as well as develop an individualized cross-system care plan based on the family’s strengths, needs and their preferred solutions

● Collaborate with other members of the WISe team (clinician, peer support specialist, family support specialist) to identify how each WISe team member is addressing ongoing youth/family needs identified on cross-system care plan

● Meet with youth/family on a weekly basis and/or as needed to assist youth/family in achieving their goals 

● Maintain timely case notes and records set by the agency’s documentation standards

● Participate in required weekly individual supervision, case consultation, and staff meetings to explore care coordination approaches for engaging with youth and families, process themes of transference/countertransference as they occur, and identify support needed for professional growth in field

● Working alongside youth/families to create a plan for care after their transition from the WISe program

● Travel throughout countywide service area with mileage reimbursement allocated monthly

QUALIFICATIONS:

● Ability to read, write and speak fluently in English are required.

● Ability to speak one of the following languages is beneficial, given the populations LCSNW serves: Spanish, Amharic, Somali, Arabic, Dari, Farsi, Pashto, Russian, Ukrainian. Candidates with demonstrated language competency are eligible for language-based pay increase.

● Ability to facilitate effective team meetings and group discussions

● Proficient in the use of personal computer and corresponding programs; preferred experience with Microsoft Office, Gmail and Google Calendar or similar web-based and computer programs.

● Dependable, flexible, punctual, solid organizational skills,strong work ethic and service oriented. GPS WISe Care Coordinator Job Description

● Respect and work cooperatively with a variety of persons, including coworkers, community partners (social service agencies), the public, volunteers and parents

● Valid driver’s license, proof of insurance and reliable transportation is required

● Clearance through the Washington State Patrol (background check) and verification of ability to work around vulnerable populations is required

● Clearance of Motor Vehicle Report to meet LCSNW insurance requirements

● Must not be prohibited from entering school grounds or classrooms for any reason

 EDUCATION AND/OR EXPERIENCE:

● BA/BS with a major in social work, psychology or related field or Certified Peer Counselor with the State of Washington w/a minimum one-year experience

● 1-2 years’ experience in a related field/program preferred

● Previous WISe/wraparound experience is desirable, but not required CERTIFICATES, LICENSES, REGISTRATIONS:

 ● Submit Washington State Agency Affiliated Counselor Registration Application (within 30 days of start date)

● CPR/First Aid (within 90 days of start date)

● Washington State CANS certification (within 90 days of start date)

THE PERKS:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.