What are the responsibilities and job description for the Warranty Administrator position at Lynn Layton Cadillac-Nissan?
- Schedule warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claim submission and follow up
- Work closely and effectively with team of technicians, service advisors, and supervisors
- Coordinate with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
- Communicate with Service Advisors to define scope of warranty claims
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Reconcile warranty receivables and work with accounting department to obtain payments; keep track of all services and guest records as required by warrantor
- Stay abreast of all factory recalls, announcements, and procedures
- Establish and build positive relationships with manufacturers designated warranty representatives and representatives of aftermarket warranty companies with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy, and legibility
- Determine applicable labor operation codes, failure codes, and/or other administrative data required
- Ensure all deductibles are properly documented to ensure they are collected from the guest at the time of repair completion
- Review returned and/or rejected warranty claims and prepare repair orders for resubmission
- Maintain record of all claims submitted, returned/rejected, and paid, and their current status
- Provide a weekly report to service manager regarding claims status
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Health insurance
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Warranty: 1 year (Preferred)
Work Location: In person
Salary : $13