Property Manager

Job Description:The Property Manager reports to regional and/or corporate leadership and manages the operations of an assigned apartment community. Primary responsibilities include managing staff performance; marketing, leasing, and collections to generate revenue; resident relations and customer service to manage resident retention and satisfaction; administration of property maintenance, contracted services, and capital improvements to maintain aesthetics and manage expenses; compliance with applicable local, state, and federal regulations governing fair housing and safety.

Duties and Responsibilities:
Supervises all on-site staff. Determines and communicates productivity standards to maximize property performance and individual success. Works to achieve maximum performance based upon annual goals to increase revenue and other income.
Determines, with approval of upper management, the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses a lease expiration plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed.
Ensures the resolution of resident issues and complaints in cooperation with the staff. Plans, executes, and attends social and other community events for residents.
Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback.
Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities to the Accounts Payable Department for
processing. Purchases necessary equipment and supplies for the community upon corporate approval.
Participates, approves, and manages marketing efforts to increase occupancy at assigned property. Reviews marketing efforts to determine effectiveness.
Works with the service team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests, an adequate supply of market ready apartments to meet leasing demand, and property appearance which meets or exceeds standards.
Inspects the property regularly for quality and to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement. Monitors, inspects, and assesses the property landscape and other attributes to identify and address potential safety hazards and concerns and to ensure quality property aesthetics.
Performs other related duties as assigned to meet the needs of the business.

Knowledge, Skills, and Abilities:
Knowledge of apartment management laws and regulations at the federal, state, and local levels Business and financial acumen to manage and control expenses
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards Skill and ability to clearly and concisely communicate verbally and in writing
Critical thinking and problem-solving skills
Knowledge and skills to manage projects, organize, prioritize, and meet deadlines Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint) Ability to maintain confidentiality and maintain appropriate discretion

Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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