What are the responsibilities and job description for the Account Manager position at Lyra Technology Group?
Savant, a Managed Service Provider (MSP) in the Atlanta metropolitan area is seeking a Account Manager/Executive. As Account Manager, you will build upon existing relationships with current accounts, and identify new opportunities in which our products and services can better help our clients’ businesses. Savant endeavors to be our customer’s ultimate technology consultant and managed service provider.
About Savant…
Savant offers comprehensive IT Solutions for any Small and Medium sized Businesses (SMBs). They provide IT managed services and consulting to many types of businesses, ranging from law firms to manufacturing to healthcare providers and more, with various numbers of employees (i.e. 3-300). Savant specialties include Security & Firewall Protection, Remote Access and Field Service Support, a sophisticated Private Cloud, Consulting, 24/7 Monitoring & Trouble Shooting, Project Execution, and Performance Reporting.
Your work as an Account Manager has several components:
The Account Manager is the primary relationship holder within assigned accounts and the proverbial quarterback of our internal teams representing our client’s voice. The Account Manager performs the customer service and sales function for ongoing projects and ongoing IT services within the account. Successful candidates will demonstrate experience in business to business solution selling and back this with superb customer service skills and lead generation capabilities.
Additionally, the Account Manager will:
• Further entrench into existing accounts and increase the positioning of Savant.
• Ensure white glove customer service to all named accounts.
• Increase overall client satisfaction by ensuring proper focus and diligence on responsiveness and sales opportunities.
• Perform routine visits with clients (vast majority within Atlanta metro)
• Manage and maintain client information within a CRM system.
• Manage and maintain client service and solutions contract agreement renewals.
• Ensure that company service agreement and SLAs are successfully deployed and maintained for assigned accounts.
• Handle escalated customer care items as required, partnering and leading internal teams to issue resolution.
• Provide exceptional end-to-end sales support to Savant clients.
• Champion superior service with internal teams and collaborate with these teams/departments to solution for client opportunities (solve a client problem, make a client more efficient, increase client’s ability to improve sales).
• Translate and educate, sometimes complex, technical information to clients.
Our ideal Account Manager has the following qualifications:
• Self-motivated, enjoys operating independently, excels in building relationships, and enjoys developing team chemistry.
• Aggressive farmer’s sales mentality.
• 7 years in similar sales/account management position in one the following industries:
- MSPs
- SaaS
- Software
- VARs
- Distributors
- Channel Partners
• Ability to listen to clients and provide well thought out solutions.
• Working knowledge of Microsoft Office Products and usage.
• Enjoys technology, solving puzzles, and staying atop current/industry news.
• Previous MSP experience preferred, not required.
About Lyra…
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. We never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We’re able to arm our operational companies with industry best practices and resources to put them in the best position for growth and continued success. We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 70 companies across the US, UK, Australia, New Zealand, and Canada. Our company employs over 6000 team members, each led by its own proven management team, like the one at Savant.
