What are the responsibilities and job description for the Manager, Enterprise Client Success position at Lytx?
Why Lytx:
Lytx is seeking a motivated, process oriented, Manager, Client Success with a customer- and team-centric mindset to manage a team of Client Success Managers! Our dynamic CSM team is responsible for managing Enterprise clients through the continuous customer lifecycle, centered around client renewals and expansion opportunities. Our team plays a pivotal role in driving product adoption, sharing industry best practices, providing consultative assistance, understanding account health and identifying retention risks. As a Manager, Client Success, you'll build, manage and direct a team that is passionate about driving program success and delivering easy-to-recognize value from our products to achieve their operational and safety objectives. If you enjoy leading teams, developing people, scaling our team and crafting strategies to increase client retention and happiness, we encourage you to apply!
What you'll do:
- Articulate the leadership vision and requirements for providing an outstanding client experience to lead, empower and encourage Client Success Managers
- Lead all aspects of a team responsible for a diverse portfolio of business, including dedicated and portfolio Client Success Managers
- Conduct regular 1:1’s, performance reviews, and guide direct reports in establishing goals consistent with team strategy
- Build development and career plans for the direct reports, evaluate performance and mentor the team
- Accountable for team’s performance around account health, CSAT and retention
- Develop a strong understanding of team’s key accounts and identify opportunities to improve customer experience; includes monitoring accounts and helping to identify programs in need of extra attention
- Assist with client interactions to ensure value delivery and conduct periodic check-ins with account leadership to gauge customer satisfaction
- Responsible for recruiting, training, mentoring and developing team members, and retaining top talent
- Develop, analyze and regularly report on team metrics
- Identify, build and revise processes with a focus on enhancing the overall customer experience and improve operational efficiency
- Ensures strong cross-functional collaboration with other teams maximum the client experience and help drive adoption rates for our customers
- Perform other duties assigned
What you need:
- Bachelor’s Degree or equivalent combination of education and experience
- Previous leadership or mentoring experience required
- Minimum of 5 years’ experience in customer success, account management, consultative sales and/or business consulting within a Telematics or SaaS company
- A strong team-building and mentorship mindset, and customer support/services background is ideal.
- Highly developed organization skills, ability to multitask and handle urgent requests with poise and professionalism
- Self-starter, motivated and proactive
- Ability to interface at all levels within the organization to communicate ideas and concepts clearly and concisely with excellent verbal and written skills
Benefits:
- Medical, dental and vision insurance
- Health Savings Account
- Flexible Spending Accounts
- Telehealth
- 401(k) and 401(k) match
- Life and AD&D insurance
- Short-Term and Long-Term Disability
- FTO or PTO
- Employee Well-Being program
- 11 paid holidays plus 1 inclusive holiday per year
- Volunteer Time Off
- Employee Referral program
- Education Reimbursement Program
- Employee Recognition and Appreciation program
- Additional perk and voluntary benefit programs
Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:
$122,000.00 - $154,000.00
Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways.
Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.
Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.
Salary : $122,000 - $154,000
