What are the responsibilities and job description for the Director of Service Excellence position at M.H. Eby, Inc?
Job Description
- Lead a dynamic team to enhance service operations and drive excellence across the growing network of service shops.
- Identify inefficiencies and implement process improvements to streamline operations and reduce downtime.
- Oversee timely and accurate warranty claim processing, maintaining compliance with manufacturer and company policies.
- Manage the implementation and integration of Salesforce to enhance service tracking, reporting, and communication.
- Enforce high safety standards and industry best practices to maintain a secure work environment.
- Foster a positive work environment encouraging innovation, teamwork, and personal growth.
