What are the responsibilities and job description for the Nutrition Services Associate position at M Health Fairview?
Overview
Fairview Health Services is looking for a Nutrition Services Associate on the University Medical Campus (West Bank) in Minneapolis, Minnesota.
The Nutrition Services Associate assists in providing and maintaining a high level of patient satisfaction, through diet explanations, and correction and adjustment of patient menus. Complete calorie counts, diet profile updates and other diet office responsibilities as needed. Serves as a liaison between diet office staff, kitchen supervisors and clinical dietitians to enhance communication and improve patient satisfaction. Nutrition Services staff directly influences the patient, guest, and staff experience by preparing and serving the food that sustains everyone through their healing or their work. There is excellent opportunity to engage directly with patients and/or staff, and an opportunity to work together on a team of engaged employees.
About This Position:
- The position reports to two department managers (Patient Services Manager and Clinical Nutrition Manager)
- Approximately 36 employees in the Department
- This position is not eligible for benefits. Benefits included for positions with 48 hours per pay period or above.
Location: UMMC West Bank, located in Minneapolis
Hours: casual, will pick up shifts as needed by department
Schedule: day shift
Responsibilities/Job Description
Job Expectations:
- Accurately fulfills enteral nutrition and oral nutrition supplement orders and delivers to units.
- Assists patients requiring additional support to order food and beverage items in alignment with the diet order
- Adjusts menu requests to align with therapeutic diet guidelines and food allergies using the nutrition software
- Supports patient and family members by collecting food preferences, answering questions about therapeutic diets, addressing service concerns and/or triaging to appropriate team members or managers as needed
- Captures data about calories and macronutrients consumed by patient if requested by clinical team
- Demonstrates proficiency in knowledge of menu items, nutrition formulas and supplements, therapeutic diets, and use of the nutrition software
- Communicates clinical concerns to the dietitians or other clinical team members
- Unloads pallets of nutrition formulas and stocks nutrition formulary room supplies as needed
- Identifies areas for process improvement to improve efficiency and accuracy of nutrition services and participates in process improvement as requested
- Performs other duties as assigned
Organization Expectations, as applicable:
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Partners with patient care giver in care/decision making.
- Communicates in a respective manner.
- Ensures a safe, secure environment.
- Individualizes plan of care to meet patient needs.
- Modifies clinical interventions based on population served.
- Provides patient education based on as assessment of learning needs of patient/care giver.
- Fulfills all organizational requirements.
- Completes all required learning relevant to the role.
- Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
- Furthers a culture of improvement, efficiency and innovative thinking.
- Performs other duties as assigned.
Qualifications
Minimum Qualifications to Fulfill Job Responsibilities:
Required Experience:
- One year of customer service experience
Preferred Experience:
- One year of health-related patient services experience
Preferred Education:
- Enrolled in or completed health-related 2-year or 4-year degree program
- License/Certification/Registration
- Registered Dietetic Technician
Compensation
$20.01 - $28.25/Hr.
Salary : $20 - $28
