Infrastructure Operations Lead

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking an Infrastructure Operations Lead to work on a government contract for a client located in Oak Ridge, TN .Candidates must be eligible to obtain a Public Trust level clearance.

Responsibilities

• Responsible for leading the IT Infrastructure Operations contractor team that provides operations and maintenance to the network and systems.
• Responsible for maintaining and operating the hybrid infrastructure that includes a combination of on-premise and cloud-based infrastructure.
• Support and maintain the Local Area Network (LAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN), and data center infrastructure to ensure an effective and efficient IT environment for its customers.
• Maintain and operate applications, systems, and network.
• Support the configuration management and change management process.
• Implement approved changes and report progress and status.
• Provide patch management and updates to remove vulnerabilities from infrastructure and end points.
• Provide Network Administration to include the LAN, WAN, and WLAN.
• Provide System Administration for systems and applications.
• Perform Operations and Maintenance on Data Center Operations.
• Provide technical expertise to operate, backup, monitor, and maintain the data centers both on-prem and cloud based, including physical and virtual platforms, database servers, storage area networks, print servers, and other data center capabilities.
• Monitor Infrastructure availability and performance.
• Provide Non-Core Hours Operations Support for operation and cyber security activities that require a response to critical cybersecurity incidents, network outages, major service disruptions, and other unplanned emergency events.
• Provide designs and estimates to clients to support procurements.
• Provide timely and relevant communication to leadership, staff, other teams, and customers regarding information issues, problems, and concerns.
• Lead special projects as assigned and report progress to leadership.
• Support and lead process and technology improvement initiatives.
• Manage staff to include schedule, priorities, performance, and expectations.
• Accountable for meeting Service Level Agreements and Key Performance Indicators.
• Review reports and monitor dashboards for performance and support needs.
• Report status to leadership, staff, and teams.
• Develop and review documentation in support of changes and procedures.
• Responsible for the day-to-day operation of the team, providing overall guidance and supervision.
• Act as escalation point for customer problems and questions.
• Coordinate with other customer entities as well as internal / external service providers as necessary to prevent, correct, or detect network problems and / or outages and determine causes and solutions.
• Support daily scrum with team, client meetings, and be a technical working lead for their team of Network and System Administrators.
• Specific Technology Responsibilities :
• Server Management : Oversee Cisco UCS and HPE ProLiant servers, handling deployment, configuration, and maintenance. Manage infrastructure resources for internal teams and external customers and partners.
• Windows Server Administration : Manage Windows Server 2016 and 2019 environments. Configure Active Directory Domain Services (AD DS), Group Policy Management, and ensure secure user authentication.
• Virtualization Infrastructure : Architect and implement VMware vSphere and ESXi infrastructures. Manage VMware vSphere and ESXi infrastructure.
• Azure Tenant Management : Manage Azure resources (virtual machines, storage, networking). Implement access controls and optimize resource usage.
• Backup and Disaster Recovery : Design backup strategies and retention schedules. Manage Cohesity backup appliances.
• Network Monitoring and Secret Management : Utilize SolarWinds Network Performance Monitor (NPM).

Required Skills & Qualifications

Full-Time Employee Compensation

Salary Range

60,000-$180,000 USD

M9 Solutions LLC is an Equal Opportunity Employer - AA / EOE / W / M / Vet / Disabled.

M9 Solutions, LLC (M9) is a Federal contractor and an Equal Opportunity Employer. M9 is subject to Executive Order 11246, which requires government contractors to take affirmative action to ensure that equal opportunity is provided in all aspects of their employment. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact M9's Human Resources Department at hr@m9solutions.com or at 703-936-0880.

With 14 years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

F 7.2-27 REV - 6 01 / 24 / 2023

Salary : $60,000 - $180,000