What are the responsibilities and job description for the Call Center Representative position at Maat Investments Ltd?
Are you a friendly, customer-focused individual with excellent communication skills? We’re looking for a Call Center Representative to join our dynamic team! In this role, you’ll be the first point of contact for our customers, providing top-notch service in a fast-paced and rewarding environment.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries, concerns, and requests
- Provide accurate information about products and services
- Troubleshoot customer issues and provide solutions in a timely manner
- Maintain customer records and document interactions in our system
- Ensure a high level of customer satisfaction with every interaction
- Meet performance and quality goals in a busy environment
- Escalate issues to supervisors when necessary
Qualifications:
- High school diploma or equivalent (some positions may require a degree)
- Previous call center or customer service experience preferred, but not required
- Strong verbal and written communication skills
- Ability to handle high-volume calls in a calm and professional manner
- Excellent problem-solving abilities and attention to detail
- Basic computer skills and experience with customer management software is a plus
- Positive attitude and strong work ethic
- Ability to work independently and as part of a team
Benefits:
- Competitive salary with opportunities for performance bonuses
- Health, dental, and vision insurance
- Paid time off (PTO)
- Opportunities for career advancement and growth
- Paid training and ongoing development
- Friendly and supportive work environment
If you’re passionate about helping customers and ready to be part of a growing company, we want to hear from you! Apply today to join our team as a Call Center Representative and make an impact.
Job Types: Full-time, Part-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $22
