Case Manager - ACT

Classification Title

Case Manager - ACT

Salary

$48,083.75 - $62,192.32

Department

Community Mental Health

Opening Date

03/18/2025

Closing Date

04/01/2025 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement or Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

General Summary

Under direction, provides direct services to consumers, family members and designated others. Implements program activities. Participates in research and program evaluation. Provides statistics as requested by administration. Links, monitors and coordinates consumer services. Coordinates care with physical health care provider(s). Develops a plan of service using a person-centered planning process.

Essential Functions And Responsibilities

Conducts assessments, service planning, specialized intensive case management, living skills, training, crisis intervention, advocacy, linking and monitoring for assigned consumers.

Performs home and community-based interventions, including transportation of consumers.

Maintains department productivity and quality measures.

Complies with Macomb County Community Mental Health (MCCMH) documentation requirements using electronic medical record (EMR).

Completes required MCCMH training and meets continuing education requirements as determined by the professional licensing board.

Maintains professional relationships with the provider community and consumers.

Coordinates with family, aftercare programs, and ancillary support services to secure aftercare.

Monitors consumer services to evaluate effectiveness through face-to-face consumer contact, facility visits, consultation with family members/significant others and/or service providers and records review.

Measures the effectiveness of interventions to determine outcomes and identify needs of the consumer.

Required to participate in on-call rotation as directed.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

Qualifications

Required Education and Experience:

• A Bachelor’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health-related field from an accredited college or university
• One (1) or more years of professional experience working in case management or supports coordination with persons who have mental illness or intellectual/developmental disabilities
• Must meet qualifications as specified in the MDHHS Michigan PIHP/CMHSP Qualifications per Medicaid Services as a QMHP (Qualified Mental Health Professional);
  
  

Individual with specialized training or one year of experience working with a person who has mental illness; and is a psychologist, physician, educator (with a degree in education from an accredited program), social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed or limited licensed professional counselor licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or

An individual with at least a bachelor’s degree in a human services field

Preferred Education And Experience

• A Master’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health-related field from an accredited college or university
• A minimum of one (1) year experience working in a hospital behavioral health setting
  
  

Required Licenses Or Certifications

• Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
• Must possess and maintain a current Michigan Chauffeur’s license within two (2) weeks from date of hire
  
  

Preferred Licenses Or Certifications

• None
  
  

Knowledge Of

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

• Applicable computer applications
• Michigan Mental Health Code and its rules and regulations
• Various disciplines and assessment tools utilized by each discipline
• Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures
• Techniques to de-escalate/interact in potentially dangerous situations
  
  

Skill In

• Using good professional judgment for the welfare and safety of our consumers
• Excellent organizational skills with the ability to manage multiple priorities
• Analyzing information and completing reports
  
  

Ability To

• Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, and volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Engage effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• Work in an environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English language
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently
  
  

Work Environment/Conditions

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85 decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously

Demand

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): N/S

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: F/C

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another (covered by the items below): N/S

Up to 10 pounds: O

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push / Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

General Requirements And Disclaimers

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.

The American Federation of State, County and Municipal Employees (AFSCME) Local 411 bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.

GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided.