Transportation Dispatcher

Transportation Dispatcher
Department: Macoupin County Public Transportation Reports to: Transportation Director Union Position

Full-time with benefits including Health, Dental, Vision, Life Insurance, Pension, Vacation, Sick, Holiday, and Personal Time Pay Scale: $18.50-$19.00/hour

With supervision and direction from the Transportation Coordinator(s) and guidance from the Transportation Director and Administration, performs dispatching and clerical support duties for Transportation Department.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• High School Diploma or equivalent.
• Two (2) years of customer service experience (transportation preferred).
• Four (4) years’ previous work experience.
• Good communication skills: verbal and written.
• Must possess a valid Illinois Driver’s License.
• Must have an acceptable, “clean” driving record.
• Must be able to pass pre-employment background check.
• Proof of valid, up to date vehicle insurance.
• Must pass pre-employment and random FTA Drug & Alcohol testing requirements.

ILLUSTRATIVE EXAMPLE OF WORK

• Primary focus on providing front line customer service phone service support.
• Respond to customer requests.
• Offer solutions to meet customer needs.
• Thoroughly and adequately record customer ride requests.
• Ensure accurate data entry to ensure a positive customer experience and accurate billing and payment.
• Communicate with customers, service partners, staff, and fellow health department employees in a professional, effective manner.
• Interactions with multiple departments and locations required.
• Provide phone and electronic contact support for drivers.
• Will receive immediate training on HIPAA regulations and maintain an up-to-date knowledge of all HIPAA policies and procedures.
• Willingness to be cross trained to provide other integrated services as needed.
• Must be comfortable and confident working in a fast-paced environment.
• Must possess strong communication skills with the ability to collaborate well with others to achieve the best results possible, manage your own time wisely, and work well independently and as a team player.
• Has read, reviewed, and agrees to work and support the mission statement of the MCPHD.
• Satisfactorily completes and attends training required for job responsibilities.
• Including, but not limited to, mandatory quarterly staff training.
• Availability to relieve other dispatchers’ vacations/time off, requiring a temporary schedule change.
• May require some reporting and analysis, as well as monitoring electronic logs for validity and compliance.
• Learn and understand technology, software, procedures, vehicles, and other items/tasks as assigned or deemed necessary.
• Work as a team to ensure a safe work environment, achieve company goals, meet deadlines, properly and promptly address issues and opportunities, and provide a positive experience for staff and customers.
• Must possess problem solving willingness and capability.
• Assist with route assignments and scheduling conflicts as needed.
• Work with management, fellow dispatch, and drivers to resolve issues as they arise.
• Must be a conscientious worker, self-motivated, and detail oriented.
• Possess a general understanding of the geography of Macoupin County.
• Report any suspected child abuse/neglect to DCFS.
• Performs other duties as required or assigned.

Job Type: Full-time

Pay: $18.50 - $19.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Gillespie, IL 62033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $19 - $19