Retail Lead - Made in KC - Red Bridge Neighborhood Shop

Made in KC is much more than a retail shop. We provide a platform for 200 local artists, designers, and makers to reach customers throughout Kansas City and across the country. We're a tight-knit family of bartenders, baristas, creatives, sales associates, and more! We're looking to team up with sharp, innovative individuals. The environment is lively and fast-paced as we're constantly striving to grow our business as well as take on new and exciting projects and team members.

JOB DESCRIPTION

Made in Kansas City is looking for a Location Lead to add to our growing team! The ideal candidate will possess outstanding customer service skills, as they will be the face of the company and of the 200 brands and makers we represent. A successful Location Lead will take responsibility for maintaining a clean and stocked sales floor and assist with various auxiliary projects. This position requires a willingness to learn about dozens of brands and hundreds of products that we carry, have an interest in Kansas City’s creative community, and be familiar with the retail industry.

RESPONSIBILITIES

• Work 20~ hours or 4 shifts/week, 2 weekend shifts/month, 1 evening shift/week
• Serve as main point of contact for sales associates at location
• Train new sales associates and receive ongoing training
• Communicate consistently with management
• Offer excellent customer service
• Facilitate transactions and returns through the Point of Sale system
• Answer phones
• Restock merchandise
• Ensure all products on the sales floor are organized and apparel is tidy and folded
• Answer customer questions about products and brands sold in shops
• Maintain a clean sales floor
• Perform auxiliary tasks when needed

AN IDEAL CANDIDATE

• Minimum 3-year customer service experience, retail preferred
• Excellent communication skills with managers and customer
• Ability to work independently as well as part of a larger team
• Creative problem-solving skills
• Must have weekend and evening availability

THE PERKS

• Creative environment
• Opportunity to learn about local brands and businesses
• Discounts at all shops, free coffee at our cafes
• Growth opportunities within the company
• Team building activities, quarterly all company meetings, and volunteer opportunities

Availability Needed: Availability needed is 2:30-7:15pm, full availability on weekends

Anticipated Hours Per Week: 20

Salary: From $17.00 per hour

Benefits:

• 401(k) (after 1 year)
• 401(k) matching (after 1 year)
• Employee discount
• Flexible schedule
• Paid time off

Shifts:

• Morning shift
• Afternoon shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Preferred Experience:

• Customer service: 1 year (Required)
• Retail: 1 year (Required)

Work Location: In person at 527 Red Bridge Road, Kansas City, MO 64131

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Application Question(s):

• Please tell us the days and hours you are available to work. Shop hours are M-Sat 10am - 7pm, Sunday 10am-5pm.

Work Location: In person

Salary : $17