Concierge

Madeira Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Full Time Concierge to join our team.

Primarily Monday - Friday

Dayshift 9:30am - 6:00pm

Rate $17-$20/hour

PURPOSE/BELIEF STATEMENT:

The position of Concierge exists to enrich the lives of people we serve, both residents and families, and enhance our over-all customer service.

JOB DUTIES & RESPONSIBILITIES:

• Customer service

• Supports internal admissions and social services

• Utilize Resident/Concierge request form and give form to appropriate individual or department as necessary to resolve resident call, request, or problem.

• Follow up with Residents to ensure their requests or problems have been met to their satisfaction.

• Respond to special requests from residents with unique needs.

• Welcome and acknowledge all residents according to company standards.

• Anticipate and address resident service needs.

• Communicate with residents with genuine concern.

• Speak with others using clear professional language.

• Answer telephones using proper etiquette.

• Develop and maintain positive working relationships with others and support team to reach common goals.

• Perform pre-admission duties.

• Welcome new residents.

• Conduct visit within four hours of admission.

• New admission follow up-next day.

• Satisfaction survey.

• Participate in scheduled training, educational classes, and orientation programs to maintain skills and enhance quality of care.

• Dress code: business professional attire.

• Greet physicians and ensure they are set up in a comfortable environment. Offer beverage and support as needed.

• Perform other related activities as assigned or requested.

Experience

The ideal candidate will have great customer service skills and desire for growth. Long-term care experience in some capacity is preferred, customer service experience is also preferred but this is an entry level position with no direct experience required

Benefits

As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.