What are the responsibilities and job description for the Trail Guide (Host) position at MadTree?
WHAT IS PARKS & REC?
Opening in early 2025, Parks & Rec represents MadTree's boldest venture yet—a stunning 15,000 sq. ft. space that transforms a historic airplane hangar into an innovative gathering place in the heart of Summit Park. This location seamlessly integrates with Blue Ash's green space, creating an environment where community and sustainability naturally intersect. Featuring sprawling indoor-outdoor spaces, a massive living wall, and games and activities for all ages, we're crafting more than a destination for award-winning beers and delicious food—we're creating a warm and welcoming space where purpose meets pleasure, and every visit contributes to planting a better community.
WHO ARE WE?
Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B-Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.
We are MadTree. Rooted in Cincy. Planted in Purpose.
MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, paid time off, and many other great perks.
Every great adventure starts with a friendly hello and a point in the right direction. At MadTree Parks & Rec, we're looking for Trail Guides who know how to turn a simple greeting into the start of something special. This isn't just about showing people where to find things – it's about helping them discover their perfect spot in our space.
POSITION: Trail Guide
LOCATION: Blue Ash, OH
REPORTS TO: Front of House Manager, Parks & Rec
STATUS: Part-Time (Non-Exempt - Hourly)
COMPENSATION RANGE: $8 per hour, plus tips
POSITION SUMMARY: The Trail Guide creates the crucial first impression for guests while ensuring smooth operations of our Front Of House systems. As the primary point of contact for arriving guests and phone inquiries, they provide warm welcomes and clear guidance throughout our space. They will be an avid MadTree ambassador who lives the behaviors – Connect, Grow, and Give a F*ck.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide warm, genuine greetings to all arriving guests.
- Guide guests through our self-seating process and space layout.
- Manage reservation systems and private event bookings.
- Answer phone calls professionally and handle inquiries effectively.
- Monitor dining room flow and communicate capacity updates to team.
- Maintain thorough knowledge of facility layout, offerings, and events.
- Handle guest questions about menu items, allergens, and dietary restrictions.
- Coordinate with service team to ensure smooth guest experiences.
- Manage waiting lists during peak periods.
- Handle guest concerns and special requests professionally.
- Maintain clean and organized entrance and waiting areas.
- Support special events and private functions as needed.
- Process to-go orders and merchandise sales.
- Maintain updated knowledge of upcoming events and promotions.
- Execute opening and closing duties as assigned.
- Participate in training and knowledge development programs.
- Be ready and willing to help with other job-related duties as needed.
- Spend up to 16 hours per year volunteering (paid) for MadTree Impact initiatives with excitement, encouraging your teammates to do the same.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.
- High School Diploma or GED.
- 1 year customer service or hospitality experience preferred.
- Open availability including nights, weekends, and holidays.
- Reliable transportation and excellent attendance record.
SKILLS & ABILITIES:
- First Impression Specialist: Creates welcoming atmosphere and positive first interactions.
- Communication Expert: Clear and professional in person and on phone.
- Organization Master: Efficiently manages reservations and guest flow.
- Problem Solver: Addresses guest needs and concerns with grace.
- Team Player: Coordinates effectively with all departments.
- Systems Savvy: Proficient with reservation systems and POS.
- Multi-tasker: Handles multiple priorities while maintaining composure.
- Space Knowledge: Maintains thorough understanding of facility layout and offerings.
- Guest Focus: Anticipates needs and provides proactive assistance.
PHYSICAL REQUIREMENTS:
- Ability to regularly stand and walk for extended periods.
- Ability to frequently talk and hear.
- Ability to occasionally lift and/or move up to 25 pounds.
- Ability to frequently reach with hands and arms.
- Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The work environment is usually that of a bar, restaurant, and kitchen.
- The work environment is both indoor and outdoor with varying temperatures.
- The employee frequently works in high-traffic areas.
- The position requires extended periods of standing and walking.
The pay range for this role is:
8 - 8 USD per hour(Parks & Rec)
Salary : $8
