What are the responsibilities and job description for the Key Account Customer Service Rep position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
What Matters at Magid? YOU do!
"The number one key to growth is having good people and that’s what has driven us at every stage of the game." - Greg Cohen, CEO
At Magid we are passionate about keeping workers safe and proud of the innovative and collaborative environment we’ve created where diversity is celebrated, and growth never stops.
Responsibilities:
- Overseeing large multi-site corporation accounts.
- Retain the needs of accounts assigned while being detail oriented
- Answer all incoming phone and email communications from your assigned accounts in a timely, professional and engaging manner
- Ability to effectively prioritize work time to ensure efficiency
- Accurately enter order and/or customer data into an AS/400 system
- Solution oriented and self-motivated
- Able to resolve conflicts and set appropriate expectations with customers and sales team
- Support our Corporate Accounts team and Sales Representatives
- Provide backup to all Customer Service incoming calls and emails as needed
- Other tasks as assigned
