Job Summary
The HR Generalist will work on a team of other Human Resources Generalists as a shared effort to provide the needs of the University as they relate to employment here at MIU. Each Generalist within the team is assigned a group of supervisors and departments for which they will manage the relations, facilitate the employee's hiring process from start to finish as well as their wholistic employment needs throughout their tenure.
Job Responsibilities
1. RECRUITMENT
- Work with assigned supervisors to understand the need for job requests.
- Initiate recruiting activities such as posting job ads and creating job advertisements for effective candidate outreach.
- Work inside the HRIS to track job requisitions and applications, screen applicants, identify qualified candidates, and facilitate a workflow for scheduling interviews while overseeing the preparation of customizable interview scripts and hiring materials.
- Facilitate the relationship with potential employees by conducting interviews, and assisting managers, directors, and stakeholders throughout the interview process to ensure alignment and thorough evaluation of candidates.
- Collaborate with hiring managers during the offer process, start dates, and building cross-functional relationships while participating in college job fairs and recruiting events.
2. FACILITATE THE EMPLOYEE LIFE CYCLE
Assist employees within assigned departments with employment related processes, such as hiring, onboarding, orientation, training, performance management, and termination.Facilitate entire hiring process for selected candidates within assigned departments, with tasks such as such as initiating and adjudicating background screening, reference checks, and E-Verify.Update employee information within HRIS, the MIU Employee Directory, and Microsoft Office (partnering with IT)Initiate cross-departmental communication regarding personnel information and status as needed.Work alongside managers and the HR Training and Development Specialist to assist Performance Management and Training and Development needs by assigning and tracking the determined necessary training, and reviews within HRIS.Perform miscellaneous job-related duties as assigned.3. EMPLOYEE BENEFITS FACILITATION
Assist with the open enrollment process and other benefits related programs as needed within the assigned departments, ensuring the accuracy of all benefits in the HRIS to provide vendors with accurate eligibility information.Provide customer service for all benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general questions, including discussing benefit options with new employees, registration, plan changes, and contribution amounts. This includes tuition reimbursement, MSAE tuition for staff, meals, housing, bookstore gift cards, and other related benefits.Working with the Sr. HR Generalist for Vendor Facilitation, assist employees regarding benefits claims' issues and plan changes with carriers and process life status changes, as well as effectively interpret FMLA and ADA implications related to leaves of absence / disabilities and process and administer all leave-of-absence requests and disability paperwork : medical, personal, disability, and FMLA.Support the safety effort by working with the Campus Safety and HR Directors to resolve overlapping issues such as ADA and Risk Management processes and procedures.Perform quality checks of benefits-related data to ensure up-to-date records of each employee's benefits profile.4. MANAGEMENT OF HR INFORMATION SYSTEM AND PERSONNEL DATA
Facilitate resolutions to employee time and attendance errors and serve as a liaison between the supervisor and payroll.Engage in quality control measures to ensure proper data entry in the HR system by gathering information and contributing to the compilation of reports and metrics while assisting with reconciling reports, research, and resolving data discrepancies.Manage employee records and perform file audits to ensure all required employee documentation is collected and maintained, ensuring accuracy and adherence to appropriate confidentiality procedures and standards.Ensure area compliance with all Federal and State labor laws / regulations, university policies, guidelines, processes, and HR system protocols.5. HR CUSTOMER SERVICE
Provide professional customer service to a broad range of university employees, including acting as a point of contact for all new employee questions.Support walk-in customers to the HR Office, answer customer calls and emails in HR general inboxesRespond to Tickets within HR Ticket Support within 2 business days for initial response.Contribute to team initiatives for documenting and improving processes, and collaborate with the team to improve data accuracy and reduce entry errors.6. FACILITATE GROUP HIRING / EMPLOYMENT PROGRAMS
Facilitate the administration of the Computer Science MIU work-related processes for International Students.Coordinate and own the student employment programs, such as Federal Work-Study and Class Break Room and Board program.Maintain organization and tracking for the data associated with the programs mentioned above.Matrix level Information
Generalist I
Generalist II
Generalist III
Level
Support
Intermediate Support
Senior Support
Base Description
Support recruitment and employee lifecycle processes by working with department supervisors to ensure smooth hiring, onboarding, and employee management. Provide customer service for benefits inquiries, maintain accurate employee records, and ensure compliance with university policies and labor laws. Manage employee data in the HRIS, perform quality control of documentation.
Support recruitment and employee lifecycle processes by working with department supervisors to ensure smooth hiring, onboarding, and employee management. Provide customer service for benefits inquiries, maintain accurate employee records, and ensure compliance with university policies and labor laws. Manage employee data in the HRIS, perform quality control of documentation.
Support recruitment and employee lifecycle processes by working with department supervisors to ensure smooth hiring, onboarding, and employee management. Provide customer service for benefits inquiries, maintain accurate employee records, and ensure compliance with university policies and labor laws. Manage employee data in the HRIS, perform quality control of documentation.
Level Summary
Demonstrates entry-level knowledge of HR tasks. Acts under direct and frequent supervision using established procedures with detailed instructions to ensure smooth processes and adherence to university policies, while working closely with department supervisors and HR team members. Participates as a team member and actively contributes to completion of team goals. Clearly communicates information.
Demonstrates ability to perform intermediate tasks, while working closely with department supervisors and HR team members. Displays ability to leverage prior HR experience and understanding of employment law. Works independently under general supervision and is a trusted team member to make minimal data entry errors, and proactively come up with solutions for limiting mistakes in the future.
The Sr. Generalist holds the role as point of contact for HR Vendors and is responsible for all aspects of vendor relations, working alongside the HR VP.
Demonstrates proficient and comprehensive knowledge and skills in HR Administration. Applies knowledge of Employment Law, Benefits Administration, and Complex HR Processes while working independently under minimal supervision.
Skill Requirements
Advanced computer skills, including data entry, data processing, communication tools, and Microsoft Suite, especially Excel, PowerPoint, OneDrive, and SharePointStrong organizational skills and ability to prioritize and plan work activities to use time efficientlyExcellent communication, both written and oral. Strong interpersonal skillsAbility to monitor work for quality, details, and problem-solving, and identify and resolve issues in a timely manner.Prior experience in HR Administration is required. SHRM certification is desirableDisplay an understanding of Employment Law, ADA, Employee Benefit StructuresAbility to work independently with general supervision and guidanceExperience operating within the framework of an HR Information System, and / or Applicant Tracking SystemAbility to lead HR complex processes, while working independently with little to no supervisionExperience in Vendor Relations in a past position, with demonstrated success in negotiation strategyPrior experience in HR or Benefits Administration is required. SHRM certification is desirableDisplay an understanding of Employment Law, ADA, Employee Benefit StructuresExperience operating within the framework of an HR Information SystemExperience
0-2 Years
3-5 Years
5 Years
Education
Bachelor's Degree in HR or related field preferred.
Bachelor's Degree or higher in HR or related field preferred.
SHRM certification is desirable
Bachelor's Degree or higher in HR or related field preferred.
SHRM certification is desirable
Supervisory Responsibilities
None - Individual Contributor
None - Individual Contributor
Lead and initiate process improvement
Lead HR complex processes, while working independently with little to no supervision
Fiscal Responsibilities
Typically NoneMay handle routine financial transactions related to benefits administrationTypically NoneMay handle routine financial transactions related to benefits administrationFacilitate vendor contract evaluation and renewalHR invoicing and accounts payable with vendorsGather employee data and oversee the processing of monthly billings and prepare forms for payment of administrative fees for all group plans, including conducting ongoing reviews and selection of yearly measures to reduce premiums.Perform plan audits, prepare, collect, and organize data for General Liabilities and Educator Legal Liabilities insurance. Review data and prepare reports for renewal, as well as coordinate benefit administration to include plan renewals, evaluation of total benefits package, consultation with the General Counsel, and other stakeholders.Independence of Action / Dependability
Ability to follow instructions, respond to management direction, and must be able to improve performance through management feedback.Ability to work with high attention to detail and make minimal data entry errors, while thinking proactively about solutions for limiting mistakes in the future.Ability to work independently with general supervision and guidance, while responding positively to management direction and feedback.Ability to work with high attention to detail and make minimal data entry errors, while thinking proactively about solutions for limiting mistakes in the future.Ability to lead HR complex processes, while working independently with little to no supervision.Ability to lead the team in process improvement initiatives and be a pillar of accountability, self-reliance and motivation, and proactive initiation for others to observe and learn from.Ability to work with high attention to detail and make minimal data entry errors, while thinking proactively about solutions for limiting mistakes in the future.Communication and Collaboration
Collaborates with payroll to resolve attendance issues and with employees on HR-related matters.Clearly communicates HR information, both verbally and in writing, ensuring smooth interactions with teammates and other university departments.Possesses the interpersonal skills required to work on a team and be responsible for fostering healthy working relationships with teammates and HR Management.Excellent communication, both written and oral. Strong interpersonal skillsCollaborates with payroll to resolve attendance issues and with employees on HR-related matters.Clearly communicates HR information, both verbally and in writing, ensuring smooth interactions with teammates and other university departments.Possesses the interpersonal skills required to work on a team and be responsible for fostering healthy working relationships with teammates and HR Management.Excellent communication, both written and oral. Strong interpersonal skillsOperate as the MIU HR point of contact with employment related vendors, such as benefits providers and brokers.Collaborate with the Communications Specialist to prepare communication, educational materials, and distribute all benefits enrollment materials.Operates as a trusted member of the team to utilize knowledge and experience for considering potential areas for process improvement among the team.Collaborates with payroll to resolve attendance and benefits deduction issues.Possesses the interpersonal skills required to work on a team and be responsible for fostering healthy working relationships with teammates and HR Management.
