What are the responsibilities and job description for the Technical Support Representative (Hybrid) position at MAHLE?
Together, we move the world. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient, clean combustion engines that also run on hydrogen or synthetic fuels. "; lv_text = "
In 2023, the technology group with its approximately 72,500 employes, generated sales of just under EUR 13 billion and with its 148 production locations and 11 major research and development centers, is represented in 29 countries. Join our MAHLE team! #StrongerTogether"; } $("#mahleIntroText").html(lv_text);
Your Contribution
As a Technical Support Representative reporting to the Technical Support Supervisor, you will be responsible for answering phone calls, answering questions regarding applications and product information. Conduct research for new products and model information.
Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions
Be the communicator between end users and internal sources to solve equipment issues
Maintain knowledge of all private brand customers
Entering orders, checking status of orders, updating customers of back-order items
Processing warranty registrations
Dispatching service providers
Assisting in training service providers, distributors, reps, and outside sales
Reporting issues back to the correct departments to better the equipment
Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers
Troubleshooting and Diagnostics of service equipment
Reading electrical/hydraulic flow diagrams
Your Experience & Qualifications
High School diploma
Two years customer service or call center experience; preferably in the auto industry
General Automotive knowledge
Strong written and oral communications skills
Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)
Ability to work occasional weekends
Our Offering
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.
We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s)
For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.
#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.
Do you have any questions?
Facts about the job
Closing date for applications
Don't waste any time, apply while the position is online.
Your future at MAHLE
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
Shape the future with us.
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Nearest Major Market: Detroit
