What are the responsibilities and job description for the Administrative Specialist position at Main Street Insurance Group?
About Us
Main Street Insurance Group is one of the fastest growing trusted independent insurance agencies in the Southeast, offering a comprehensive suite of insurance solutions to protect clients from the unexpected. We don’t just sell insurance. We work closely with our clients to help them make important and informed decisions every day when it comes to protection and their future. Main Street Insurance Group has been in business for over 125 years, with our roots dating back to 1898 and to three small North Carolina communities. We work to create customized solutions for our clients with expertise in Business Insurance, Home Insurance, Auto Insurance, Employee Benefits and Equine Insurance. Today, we work with a variety of individuals and businesses throughout the Southeast, with locations in Charlotte, Forest City, Tryon and Fletcher, North Carolina, as well as Augusta, GA and Morristown, TN.
If you are an experienced professional who delivers best-in-class service and is looking for a rewarding, challenging and meaningful work environment – then Main Street Insurance Group is looking for you!
Administrative Specialist
Position Overview
The Administrative Specialist is the first point of contact for visitors, clients, and employees. Their role is crucial in creating a positive and welcoming atmosphere and directing service work efficiently and accurately. They will manage their assigned reception area and various administrative tasks to ensure operational excellence locally and across the organization.
Responsibilities:
Front Desk/Reception:
- Covers the front desk/reception area at their assigned location.
- Serves as the face of the agency, providing a warm welcome to visitors while directing them appropriately.
- Maintains cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts.
- Answers and directs phone calls.
- Routes electronic faxes.
- Processes payments by agency standards.
- Processes daily deposits.
- Receives, sorts, scans, and delivers mail.
- Retrieves and routes electronic documents from carriers.
- Maintains awareness of staff availability and calendar events.
- Maintains tidiness of reception and public areas.
- Takes out recycles the night before recycling day.
- Manages Petty Cash fund.
- Processes agency sweeps and advances.
- Prints and mails client/vendor documents.
- Submits Vendor Payables to Accounting.
- Provides general administrative support to other departments as assigned.
- Performs other duties as assigned or requested by Operations Leadership.
Operations Administration:
- Provides backup to the front desk/reception team.
- Prepares the daily Communication Log.
- Orders supplies for various office locations.
- Monitors employee CE compliance.
- Facilitates insurance licenses and business license filings through third-party vendors.
- Processes insurance company appointments for the agency and its agents.
- Signs employees up for pre-licensing and Continuing Education.
- Processes insurance company and vendor notifications and updates for mergers, acquisitions, and other material changes to agency operations.
- Coordinates operational projects, such as reassigning books of business, referring business for third-party service (e.g., Layr, UPG), system clean-up, and others as assigned or requested by Operations Leadership.
Qualifications:
- High school graduate or equivalent degree required.
- Willingness to obtain the Tennessee Property & Casualty license (paid for by Main Street).
- Proficient with technology and comfortable operating within a paperless environment; excellent automation skills, including Microsoft Windows, Outlook, Word, Excel, Agency Management System (Applied Epic), carrier proprietary systems, and softphone systems.
- Ability to carry out complex tasks with many concrete and abstract variables.
- Set priorities and manage workflow to ensure efficient, timely, and accurate task completion in a high-pressure, fast-paced environment with significant disruptions.
- Excellent time management, strong organizational skills, and attention to detail
- Interacts with others effectively by utilizing excellent communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the agency's business goals.
- A high degree of self-motivation and self-direction
- Maintains a professional and effective relationship with clients, coworkers, carriers, vendors, and other business contacts.
- Understands the core virtues of teamwork and works well within a team environment.
Hours: Monday-Friday, 8:00am-5:00pm
Office Location: 1750 W. Andrew Johnson Highway, Morristown, TN 37814 (Strate Insurance Group)
Benefits:
- Competitive compensation
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.