What are the responsibilities and job description for the Front Desk Supervisor/Night Auditor position at Maingate Lakeside Resort?
Job Overview: We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent phone etiquette, guest service skills, and the ability to multitask in a fast-paced hospitality environment. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries in a timely manner - Handle guest complaints or concerns with empathy and professionalism - Assist guests with reservations, room assignments, and special requests - Process payments and maintain accurate records of transactions - Provide information about hotel amenities, local attractions, and dining options - Maintain cleanliness and organization at the front desk area - Collaborate with other hotel departments to ensure guest satisfaction Skills: - Excellent phone etiquette and communication skills - Strong guest service orientation with a focus on exceeding expectations - Knowledge of hospitality industry practices and procedures - Familiarity with hotel management systems (e.g., reservation software) - Bilingual or multilingual proficiency is a plus - Ability to handle difficult situations with diplomacy and tact - Attention to detail and strong organizational skills We offer competitive pay rates and opportunities for career growth within our hospitality management team. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15
