What are the responsibilities and job description for the Experienced Front Desk Representative/Night Auditor 11pm-7am position at Ramada?
Full job description
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agents to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
- Greets, registers, and assigns rooms to guests.
- Handles confidential information.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows and registration cards.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Requires the ability to read, write, and speak the English language.
- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
- Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.
Job Type: full time
Pay: $14.50 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 year (Required)
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Expected hours: 14.50 – 15.00 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Morning shift
- Overnight shift
Ability to Commute:
- Davenport, FL 33837 (Required)
Ability to Relocate:
- Davenport, FL 33837: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15
