AM Server - Winter Season 2024/25

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

SUMMARY 

The AM Restaurant Server plays an essential role in our team, entrusted with creating a welcoming and delightful dining experience for our guests throughout the day. This role goes beyond delivering food and beverages; it’s about building connections and ensuring guests feel right at home as they enjoy their meals with us. As a valued member of our team, you will bring warmth, attentiveness, and care to every table, helping to make each guest's dining experience special. 

The ideal candidate is friendly, intuitive, and dedicated to going the extra mile. They naturally engage with guests, creating a sense of ease and familiarity, ensuring that their needs are not only met but anticipated. A casual yet polished approach to hospitality, coupled with the ability to work efficiently in a lively and fast-paced environment, is key. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Provide guests with an exceptional dining experience by serving breakfast and lunch with attentiveness and care.
• Engage with guests in a warm, friendly manner, offering recommendations and insights to enhance their dining experience throughout the day.
• Ensure all stations are prepared, maintained, and well-stocked throughout service, paying close attention to detail.
• Offer beverages, including coffee, tea, and lunchtime drinks, with a focus on quality and presentation, including basic barista duties as needed.
• Assist with guest inquiries, helping to make their stay more enjoyable by offering personalized service.
• Work closely with your team to keep the dining area organized and ready for guests, including resetting tables and maintaining cleanliness.
• Ensure that take-out orders are prepared with the same care and attention as in-house service.
• Actively participate in ongoing training and development to continuously improve your service skills and align with the standards of the establishment.
• Build rapport with guests and colleagues, always communicating with kindness and professionalism.
• Adhere to company policies and service protocols to ensure a smooth and enjoyable dining experience for all guests.

QUALIFICATIONS 

• At least one year of experience in customer service, ideally in a hospitality or restaurant setting.
• Excellent communication skills, with an approachable demeanor that makes guests feel welcome and valued.
• A strong ability to multitask in a fast-paced environment while remaining organized and composed.
• Professional appearance and a commitment to delivering exceptional service.
• Familiarity with basic computer systems, including point-of-sale software and reservation platforms.
• Problem-solving abilities and a proactive approach to handling guest needs and operational tasks.
• A team player who thrives in a collaborative environment and contributes to the success of the service team.

WORK ENVIRONMENT 

• The environment is dynamic and guest-centered, requiring a balance of professionalism and warmth as you navigate changing situations.
• Daytime shifts, including breakfast and lunch service, are a key part of this role, with flexibility to work weekends and holidays as needed.
• This role requires regular standing, walking, reaching, and light lifting, with the ability to handle weights of 25 to 50 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. 

HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS

In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most!

• Seasonal Bonus Program:
  • All hourly employees will be able to participate in our seasonal bonus program.  Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program.  Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program.  All hours worked outside of these seasonal ranges will not apply to this bonus program. 
• Staff Cafeteria:
  • We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
• Ranch Gratuity:
  • In addition to your hourly rate, you will receive a ranch gratuity unique to us.
• Ranch Wide Activities:
  • We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking.  During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
• Health Insurance and PTO:
  • If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible for full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee’s semi- monthly paycheck at a pre-taxed rate. 
• Arrival
  • While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air. 
• Uniforms:
  • Receive free uniforms from the ranch and you’re ready to become a valuable member of the Lone Mountain Ranch team!