Receptionist/Office Assistant

Making A Difference of Northwest Ohio, Inc is a dynamic, fast-paced organization dedicated to delivering exceptional service to our youth and fostering a professional and supportive workplace for our employees. With a strong reputation for excellence, we pride ourselves on creating innovative solutions that meet the needs of our youth while maintaining a positive and collaborative work environment.

Our team is the foundation of our success, and we are deeply committed to supporting their growth and overall well-being. We offer comprehensive training programs, encourage cross-department collaboration, and provide opportunities for career advancement. As the first point of contact for our visitors and clients, the receptionist plays a vital role in upholding our company’s values of professionalism, integrity, and exceptional service.

Joining our team means contributing to a workplace that champions diversity, inclusion, and creativity. We believe that every employee contributes to our culture of innovation, where new ideas are encouraged and celebrated. At Making A Difference, we are not just building a company; we are creating a community where everyone has the opportunity to thrive.

Job Responsibilities

As the receptionist at Making A Difference, you’ll be instrumental in maintaining a professional and welcoming front desk environment while supporting administrative operations. Key responsibilities include:

• Greeting clients, visitors, and staff with a professional and courteous demeanor and managing check-ins with efficiency.
• Managing a phone system to answer and redirect calls promptly while maintaining professionalism.
• Handling mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed.
• Maintaining a clean and organized reception area that reflects the company’s commitment to high standards.
• Assisting with administrative tasks such as filing, data entry, and preparing documents or reports for meetings.
• Monitoring and ordering office supplies in collaboration with the facilities team.
• Supporting the HR and Operations departments with scheduling interviews or onboarding new hires as necessary.
• Adhering to security protocols by managing visitor logs, and monitoring building entry procedures.

Required Skills, Experience, and Qualifications

Must-have:

• Exceptional verbal and written communication skills to handle client interactions and professional correspondence.
• Proficiency in using office software, including Microsoft Office Suite and scheduling tools.
• Strong organizational skills with attention to detail for managing appointments and office tasks.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• A high school diploma or equivalent is required.
• Strong problem-solving skills and the ability to manage last-minute changes efficiently.

Nice-to-have:

• Previous experience as a receptionist or administrative assistant in a corporate environment.
• Experience coordinating travel arrangements or managing executive calendars.

Success Criteria

To excel as a receptionist, you should:

• Consistently deliver outstanding customer service by creating a welcoming and professional atmosphere.
• Manage scheduling and administrative tasks with precision, avoiding scheduling conflicts or delays.
• Demonstrate a proactive approach to supporting team operations and resolving issues before they arise.

Compensation

Salary: $15.00 – $17.00 per hour

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $15 - $17