Service Admin Assistant - La Mirada, CA

Job Summary:

Under general supervision, following well-defined procedures while exercising independent judgment in an application, performs clerical duties of moderate scope and complexity along with shipping and receiving to provide quality customer service in a timely and accurate manner, while always maintaining safety standards.

Salary: $22.50 - $23.00 per hour

Essential Job Duties:

To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Embraces and promotes brand values while delivering customer care principles.
• Assists in maintaining the facility's appearance in a professional, clean, and organized manner, consistent with Makita’s brand image, daily.
• Ability to create, edit, complete, and research repair and sales invoices on the computer.
• May handle monetary transactions and assist with the daily reconciliation of the cash drawer.
• Receives tools for repair, creates repair job in computer, places tool in queue for repair.
• Prepare tools and part orders for shipment as required and complete the daily shipping process.
• Checks all incoming stock orders against appropriate purchase orders and packing lists.
• Receives stock orders into the computer system and puts stock away in designated locations.
• Assist in managing parts inventory accurately. Assist in physical inventory. Research and resolve discrepancies.
• Assists in managing and maintaining office supplies.
• Keeps work and storage areas clean, safe, and secure.
• Performs other duties as assigned by management.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills Required:

• Understanding of basic computer skills including but not limited to email, word processing, spreadsheet, and PowerPoint software.
• Customer service skills and established rapport with Makita customers.
• Organizational skills and multi-tasking abilities.
• Ability to communicate with Makita customers and department staff.
• Ability to notify customers of repair estimates, completed repairs, and orders ready for pick up.
• Problem-solving abilities to assess a situation and keep assigned projects moving forward and on track.
• Able to maintain processes and files with integrity.
• Knowledge of power tool types.
• Bi-lingual Spanish is preferred but not required.
• Ability to work in a fast-paced environment. 

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This position works in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines and standard warehouse equipment such as hand trucks, box cutters, and tape dispensers.

Travel:

No travel is expected for this position.

Education and/or Experience Desired:

High School Diploma/GED, or equivalent years of experience to exhibit the knowledge, skills and abilities typically acquired through completion of any of these requirements.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to regularly use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to stand; walk; stoop, kneel, crouch, or crawl.
• Occasionally required to sit and climb or balance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Be able to push, lift, and carry up to 70 lbs. of merchandise and fixtures.
• While lifting boxes bend, twist, and turn while placing them into their appropriate place.
• Able to be on their feet for at least 8 hours a day.
• Ability to use power hand tools weighing up to 35 lbs.
• Able to ascend and descend ladders, stairs, and ramps.
• Continuously reach out to sort miscellaneous items.
• Coordinate the movement of the body, arms, and legs while walking down aisles and carrying boxes of supplies.
• May be subject to overtime as required, weekends, or irregular hours.
• Ability to work in an environment that is sometimes hot or cold, and subject to occasional load noises and/or hazardous conditions.

Disclaimer:

This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not intend to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time, or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs.

Equal Opportunity Statement:

The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical (including genetic characteristics or cancer diagnosis), actual or perceived sexual orientation, or any consideration protected by federal, state, or local laws. All such discrimination is prohibited. Additionally, the Company will provide registered domestic partners with all rights and benefits as required by Law. The Genetic Information Nondiscrimination Act of 2008 (GINA) prohibits employers from requesting or requiring genetic information of an individual or family member of the individual. The Company is committed to complying with all applicable laws providing equal employment opportunities.

Salary : $23 - $23