What are the responsibilities and job description for the Technical Support Specialist position at Makpar Corporation?
Who we are :
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work™ certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.
The Position :
Makpar has an exciting opportunity for a Virtual Desktop Infrastructure (VDI) Technical Services Specialist. This role will provide technical and support services in the maintenance of the current VDI solution and the analysis / evaluation / design / testing of a hybrid / cloud based solution.
Role Responsibilities :
- Responsible for overall technical project deliverables, customer communications and stakeholder engagement.
- Test, validate and verify iPad connectivity and operational of supplemental applications.
- Pilot 50 concurrent iPad users using proposed solution Dependencies on either EOps / Cyber selecting (Zscaler or Palo Alto) Secure Access Service Edge (SASE) or using an Azure Virtual Desktop (AVD) implementation.
- Develop user training guide / documentation.
Required Qualifications :
Benefits :
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity / Affirmative Action employer.
