What are the responsibilities and job description for the IT Support Specialist position at MANAR | Corporate Headquarters?
POSITION SUMMARY:
IT Support Specialists provides support to the IT team and organization staff members with information technology to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.
POSITION DUTIES & RESPONSIBILITIES:
- Identifies, investigates, and resolves users’ problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem
- Applies knowledge of computer software, hardware, and procedures to solve problems
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborates with other staff to research and resolve problems
- Ability and willingness to travel between multiple facilities
- Collaborates with programmers to explain errors and/or recommend modifications in programs
- Arranges service by software or hardware vendors to repair or replace defective products
- Maintains knowledge of technology innovations and trends
- Performs other related duties as assigned
JOB SPECIFICATIONS
EDUCATION & EXPERIENCE
- High school diploma or certificate of completion required
- Associate Degree, relevant industry training, certification or equivalent preferred
KNOWLEDGE
- Data settings and migration
- Diagnosing software and hardware
- Explaining technical information clearly
- Identifying process improvements
- Redirecting problems to appropriate resources
- Web applications and support
SKILLS & ABILITIES
- Excellent verbal and written communication skills
- Maintaining both a professional and confidential interpersonal relations are a must
- Ability to explain technical issues to technical and nontechnical employees
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Proficient with or the ability to quickly learn an array of computer hardware and software
TECHNOLOGY KNOWLEDGE
- Productivity software
- Help desk reporting systems
- Ability to learn new software and hardware
- Analysis of technical issues
- Mobile devices
- Operating systems
- Networks
- Troubleshooting
WORK ENVIRONMENT:
· Exposed to work in manufacturing /machining area settings with exposure to oil, coolant, and metal residues
· Intermittent exposure to sounds or noise levels that are distracting or uncomfortable
· Primarily requires sitting but at times, requires long periods of standing
· At times, work is completed in a manufacturing facility requiring appropriate protective and safety equipment at all times
PHYSICAL DEMANDS:
· Periods of standing, sitting, walking, reaching, crouching, twisting, climbing, lifting and pushing
- Must be able to lift up to 15 pounds at times.
· Must be able to traverse property and facility to diagnose issues and plan repairs or installation