What are the responsibilities and job description for the Telecommunication Account Associate position at Manhattan NY Connections?
We believe that strong relationships are the foundation of success and communication is key. As a Telecommunications Account Associate, you’ll play a pivotal role in delivering high customer satisfaction, and service solutions and strategies that help our customers thrive.
We are currently seeking a Telecommunications Account Associate who is forward thinking and can hit the ground running with our company. The Telecommunications Account Associate will be responsible for working with the latest technology to demonstrate what our clients offer in terms of products and services. The Telecommunications Account Associate is someone who is driven about helping others, has clear communication, and strong negotiation skills. Our new team members will be patient when working with our customers to find the right solution and service for them all while building professional relationships. Our mission is to guide our Telecommunications Account Associate into a world of success working with renowned clients and developing key customer service and sales skills.
What You’ll Do As A Telecommunications Account Associate:
- Serve as the main point of contact for customers to engage with them directly and establish strong relationships.
- Understand customers' challenges and offer customized telecommunications services to meet their needs. Actively listen to identify immediate support.
- Collaborate with internal teams to deliver solutions efficiently with proper knowledge on services being offered.
- Monitor account performance to track customer satisfaction and service effectiveness, identifying opportunities for improvement
- Resolve issues by addressing customers' concerns or questions with professionalism and a solutions-focused approach.
- Provide regular updates on account status, sales progress, and performance to management.
We are a dynamic, fast-paced telecommunications company that values its employees and believes in fostering skill development. We prioritize innovation and customer satisfaction, creating opportunities for our team to excel and advance in their careers. We are committed to delivering exceptional value to our clients while providing a supportive work environment where you can thrive.
Telecommunications Account Associate Qualifications:
- Ability to clearly communicate with customers and team members to achieve desired outcomes
- Passion for helping customers and ensuring their satisfaction with services
- A results-oriented mindset with a focus on meeting sales goals
- Enjoys working with a collaborative, supportive team to achieve common objectives
- Quick thinker who can resolve challenges efficiently
- Comfortable with technology and eager to learn about new industry tools and services
Job Type: Full-time
Pay: $57,060.00 - $61,945.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: On the road
Salary : $57,060 - $61,945
