What are the responsibilities and job description for the Front Desk Coordinator position at Mann Eye Institute?
Mann Eye is currently seeking a Front Desk Coordinator to join our team in Tomball, located at 14079 Farm to Market 2920. We seek candidates who possess exceptional customer service skills, organizational abilities, and a strong work ethic.
As the Front Desk Coordinator, you will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include checking patients in and out, establishing rapport with our patients, ensuring that all necessary information is collected for their visit, and collecting patient payment amounts.
If you are seeking a company that values its employees and fosters an amazing company culture, we encourage you to apply today!
Responsibilities:
- Registers patients, obtains email address, verifies, and updates information as requested in medical record
- Update patient recall status in computer per documentation in chart
- Discuss & explain insurance coverage to patients
- File vision plans
- Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
- Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
- Monitor reception area for cleanliness and adequate reading materials
- Maintain patient confidentiality in accordance with HIPAA and practice guidelines
- Maintain positive working relationship will all staff members
- Other duties as assigned
Qualifications:
- Minimum of 2 years of experience in a medical office or a guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
- Experience in optical, optometry, and/or sales is preferred
- Proficiency in Microsoft Office
- Strong attention to detail
- Ability to multitask effectively
- Reliability and dependability
Job Type: Full-time
Salary: Starting at $16.00 per hour
Hours: Monday - Thursday, 8:00 am - 5:00 pm; Friday, 8:00 am - 2:00 pm
Benefits Package:
- We offer a total benefits package with all the perks and company contributions to your medical and dental benefits, starting the first day of the month following your hire date
- Our medical insurance benefits packages start at only $50 for employee, and offer a variety of other packages to benefit you and your family’s needs
- Dental, vision and pet insurance benefit plans
- Company Paid short-term disability, life and accidental death and dismemberment benefits
- We offer two employee mental health assistance programs with up to 8 face to face counseling sessions
- Company matched 401 (k) plan
- Flex spending accounts (medical and dependent care)
- Health Savings Account
- 24-hour Telemedicine through MD Live
- Voluntary Benefits and Life Insurance Coverage
- 18 days paid-time-off, accrued annually with accrual beginning on the 1st day of your employment
- Annual rollover of up to 80 hours of any unused PTO
- Paid holidays
- Free annual eye exams for you and your family
- Impressive discounts on LASIK, cataract surgery and optical goods for you and your immediate family
- Fun and rewarding environment prided on our culture and strong core values
- Employee appreciation celebration and rewards
- YMCA gym membership with special rates and discounts
- Refer-a-friend bonus
- Gold star program
- Certification Reimbursement
- Voted Top Workplaces by our Employees and Houston Chronicle for many years
- And much more….
Job Type: Full-time
Ability to commute/relocate:
- Tomball, TX 77377: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $-1