What are the responsibilities and job description for the Night Audit position at Mansa Hospitality?
Mansa Hospitality in Northport, AL is looking for one night audit to join our 10 person strong team. We are located on 700 Bridge Ave. Our ideal candidate is attentive, motivated, and hard-working.
Responsibilities
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet the high standards of quality as set forth by the hotels brand.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen and understand requests, respond with appropriate action and provide accurate information such as hotel amenities, guest room descriptions, directions, and local attractions.
• Complete the registration process by inputting and retrieving information with out difficulty from a computer system, confirming pertinent information including number of guests and room rate. Cross promote Mansa Hotels and Brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and upselling guests to appropriate services and room types. Adhere to the specified rate guidelines established for your hotel. Requires continual standing and movement throughout front office area.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer all phone calls using positive “Smile on your face” approach and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
· Maintain guest privacy and security at the highest standard set by Mansa Hospitality.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
· Using good judgement and common sense when interacting with guests, including key management.
Qualifications
No prior experience required. Prior hospitality & Direct Customer Relations in a Food and Beverage or Retail establishment experience preferred.
We are looking forward to hearing from you.
