Night Audit

Essential Functions

• Responsible for the overnight operations of the Hotel, verifying the accuracy of

guest accounts, balancing charges and revenues, as well as assisting with all
aspects of guest services and safety.

• Reconcile and complete all daily front desk agents’ work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide reports for Front Office, Housekeeping, Sales, and Executive Office the next

day as required.

• Perform duties of front desk agent as assigned.

Revised 11.14.2024 KJ

• Responsible for assisting in the direction and administration of Front Office

operations in the hotel's continuing effort to deliver outstanding guest service and
financial profitability.

• Handle emergency situations, ensuring the safety and security of guests and

associates.

• Maintain safety standards for front office associates in accordance with company

policy.

• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including, but not limited to, reviewing VIP

reservations, and ensuring smooth check-in/check-out.

• Assist with up-selling techniques to promote hotel services and facilities to

maximize room occupancy and overall revenue.

• Ensure team members have current knowledge of hotel products, services,

facilities, events, pricing and policies and knowledge of the local area and events.

• Maintain front desk office supplies and equipment while keeping the front office

areas clean and organized.

• Tend to guests' complaints, questions, and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard

operating procedures.

• Follow all cleanliness standards to ensure guests’ satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety

standards.

• Follow all appropriate policies and procedures while constantly striving to improve

all standards of operations.

• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.