What are the responsibilities and job description for the Night Audit position at Peregrine Hospitality?
Essential Functions
• Responsible for the overnight operations of the Hotel, verifying the accuracy of
guest accounts, balancing charges and revenues, as well as assisting with all
aspects of guest services and safety.
• Reconcile and complete all daily front desk agents’ work.
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide reports for Front Office, Housekeeping, Sales, and Executive Office the next
day as required.
• Perform duties of front desk agent as assigned.
Revised 11.14.2024 KJ
• Responsible for assisting in the direction and administration of Front Office
operations in the hotel's continuing effort to deliver outstanding guest service and
financial profitability.
• Handle emergency situations, ensuring the safety and security of guests and
associates.
• Maintain safety standards for front office associates in accordance with company
policy.
• Ability to provide professional communication with internal and external guests.
• Oversee the VIP guest process including, but not limited to, reviewing VIP
reservations, and ensuring smooth check-in/check-out.
• Assist with up-selling techniques to promote hotel services and facilities to
maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services,
facilities, events, pricing and policies and knowledge of the local area and events.
• Maintain front desk office supplies and equipment while keeping the front office
areas clean and organized.
• Tend to guests' complaints, questions, and provide exceptional customer service.
• Carries out supervisor requests in accordance with hotel policies and standard
operating procedures.
• Follow all cleanliness standards to ensure guests’ satisfaction.
• Follow 4 Keys service standards, standard operation procedures, and safety
standards.
• Follow all appropriate policies and procedures while constantly striving to improve
all standards of operations.
• Follow safety and security procedures.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
