Maintenance Coordinator

Description

Maple Hospitality Group is the national hospitality group driven by Jim Lasky, Chef Danny Grant, and a team of world-class food lovers who serve to live and live to serve. Successful restaurants exist for many years by delivering all of the following: impeccable food, World-class service, and a one-of-a-kind dining experience. Our team’s goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expected—that is the Maple Hospitality promise.  As the Company expands throughout Chicago, Scottsdale, Dallas and Miami, opportunities for growth, travel and continuing education are endless.

Maple & Ash is an innovative take on the traditional steakhouse — mixing modern aesthetic with authentic service to deliver classic wood-fired dishes. With a menu crafted by two Michelin star Chef Danny Grant and a 5,000 bottle wine program named one of “America’s Best” by Wine Spectator, Maple & Ash finds a way to celebrate every moment. It’s more than just a restaurant, it’s an experience.

In everything we do, there are four principles that we live by:

• Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
   
• Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.
   
• Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
   
• Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.
   

Benefits & Incentive Package Includes:

The Maintenance Coordinator performs a wide variety of maintenance and administrative tasks as required. The Maintenance Coordinator is expected to be involved directly in completing various maintenance or repair responsibilities, including but not limited to:

• performing tasks related to the repair and maintenance of the buildings
• grounds maintenance
• mechanical
• plumbing
• HVAC
• electrical and electronic systems of the property
• responsible for ensuring upkeep and pleasant external appearance of the property to maintain the building in “like new condition”

The Maintenance Coordinator must accomplish these responsibilities by creating a positive work environment; building relationships with the service team, contracted vendors, and all other property teams and residents; exercising good judgment; delivering outstanding customer service; and actively participating on the community management team.

Essential Job Functions:

• Oversee work of all vendors contracted to do work on or provide services for the physical facility. Develop positive relationships with vendors, keeping in mind the best interests of the property and residents.
• Manage the work flow of service requests issued by the Maintenance Supervisor (regional) and the Senior Project Manager, as well as other related tasks in order to ensure the smooth operation of the property.
• ensure that service requests are received in a timely and orderly manner from office team.
• Assign workload to self and team, ensuring that office staff have the information and tools they need in order to respond effectively to questions from residents, particularly if the repair will be delayed; review documentation of work completed at the end of the day, and document this information in accordance with company standards.
• Assess performance of maintenance team in completing service requests, including whether a call back is necessary, efficiency of staff, their problem-solving skills of staff, and any feedback from residents or the GM.
• Manage areas of the budget related to facilities; be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted; discuss in advance with GM if expenses may exceed the amount budgeted for the month.
• Review Turn Manual with GM and begin to plan for the Turn process and ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
• Obtain and evaluate necessary bids from vendors with the assistance of the GM. Bids will be based on any applicable specifications for the work to be completed.
• Ensure that other maintenance, grounds, housekeeping and student team members are trained for their responsibilities during the Turn process. Involve them in the planning where appropriate.
• Assign work to vendors during the Turn process adhering to corporate standards and using what is known about the vendor and their workforce; maintain ongoing positive communication with selected vendors and provide them with necessary information throughout the Turn planning and implementation processes.
• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
• Meet with the GM and any other appropriate staff after Turn to evaluate and ensure that any comments are noted in writing, in order to assist with planning for the following year.
• Manage the work flow of service requests and other related tasks in order to ensure the smooth operation of the property; ensure that service requests are received in a timely and orderly manner from office team.
• Assign workload to self and team, ensuring that office staff have the information and tools they need in order to respond effectively to questions from residents, particularly if the repair will be delayed; review documentation of work completed at the end of the day, and document this information in accordance with company standards.
• Assess performance of maintenance team in completing service requests, including whether a call back is necessary, efficiency of staff, their problem-solving skills of staff, and any feedback from residents or the GM.
• Manage areas of the budget related to facilities; be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted; discuss in advance with GM if expenses may exceed the amount budgeted for the month.
• Review Turn Manual with GM and begin to plan for the Turn process and ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
• Obtain and evaluate necessary bids from vendors with the assistance of the GM. Bids will be based on any applicable specifications for the work to be completed.
• Ensure that other maintenance, grounds, housekeeping and student team members are trained for their responsibilities during the Turn process. Involve them in the planning where appropriate.
• Assign work to vendors during the Turn process adhering to corporate standards and using what is known about the vendor and their workforce; maintain ongoing positive communication with selected vendors and provide them with necessary information throughout the Turn planning and implementation processes.
• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
• Meet with the GM and any other appropriate staff after Turn to evaluate and ensure that any comments are noted in writing, in order to assist with planning for the following year.

Physical Demands:

The nature of the responsibilities of the position often require considerable physical exertion. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is described as moderate in physical demand. Requirements include the ability to frequently sit, stand, walk, reach forward and overhead, and grasp. Must be able to occasionally bend, crouch or stoop. Must be able to lift and carry up to 100 lbs. and push and pull up to 50 lbs. with mechanical assistance. Must have close and distance vision and the ability to adjust focus.

Qualifications

Education/Experience:

• High School education or equivalent
• 3 years related maintenance experience and/or training or equivalent combination of education and experience
• Prior experience in property management/student housing is a plus
• 1 year electrical, painting, drywall and plumbing experience
• Required Certificates, Licenses, Registrations

May require one or more of the following certifications:

• EPA Certification, Type I and II
• HVAC Certification
• CPO certification (pool)
• Other licenses and/or certifications as required by state law

Job Skills: 

• Knowledge of MS Office applications and computer technology skills
• Strong verbal and written communication skills
• Strong problem solving, organizational and customer service skills
• Ability to effectively supervise and motivate staff members
• Knowledge of safe use of cleaning agents and equipment used to perform job duties