Client Relations Coordinator

Legal Client Relations Coordinator

We are seeking a Client Relations Coordinator with a passion for exceptional client care and an appreciation for top-notch service. Whether you’re responding to inbound inquiries or stepping in to support our intake department, you’ll set the tone for what makes Marasco & Nesselbush extraordinary. Your role will be instrumental in shaping the first impression of our firm and ensuring every caller feels respected and understood.

This is an exciting opportunity for someone who is not only service-driven but also motivated by teamwork, performance metrics, and professional growth.

Key Responsibilities

• Quickly respond to inbound inquiries from potential clients seeking legal support.
• Convert qualified leads into retained clients by articulating what makes our firm unique while delivering an exceptional client experience.
• Follow up on leads and referrals.
• Provide back-up support to the intake department when needed.

· Create and update client records with accurate, thorough, and timely information & notes.

· Work proactively to contribute to our mission of compassionate care and advocacy.

Qualifications to Thrive in This Role

· Bilingual in Spanish & English — required to serve a diverse client base.

· Preferred customer service and/or outbound sales experience preferred.

· High School Diploma or equivalent.

· Familiarity with technology tools, including:

o Zoom Contact Center.

o Multi-line phone systems.

o Customer Relationship Management (CRM) software.

o Microsoft Office suite.

· Strong interpersonal communication and writing skills.

· Detail-oriented, organized, and driven by metrics, with strong time management skills.

· Ability to work both independently and collaboratively within a team.

· A client-first mindset and the ability to demonstrate care and empathy in all interactions.

What We Offer

· Hourly rate: Competitive hourly rate starting at $25/hour with adjustments based on experience.

· Monthly bonus opportunities tied to individual and departmental goals.

· A consistent Monday- Friday schedule, 11am to 8pm to cover our highest volume of new client inquiries

· Potential to work from home after 90 days of successful training

· Comprehensive benefits package, including:

o 401(k) and 401(k) matching

o Health, dental, and vision insurance

o Life insurance and flexible spending account options

o Paid time off

o Professional development assistance

o Referral program eligibility

• You’ll have the opportunity to make a meaningful impact by creating a positive first impression for clients in need of compassionate and expert legal care.
• Growth Opportunities: Grow your skills and contribute to a supportive team environment that values professional development.

Our Company Culture

At Marasco & Nesselbush, compassion in action is at the heart of everything we do. Not only are we recognized for our world-class legal care, but we also prioritize creating a welcoming, collaborative environment for our team and clients. We proudly celebrate our successes together each quarter and are honored to have been voted one of Providence Business News' Best Places to Work for nine consecutive years.

We are driven by the values of hard work, honesty, integrity, and intelligence—all of which empower us to achieve extraordinary results for our clients. Our commitment is not only to our legal work but also to uplifting the lives of those who turn to us for help.

Join Our Team

Are you ready to make a meaningful impact and represent a firm that values dignity, respect, and compassion? Help change lives while advancing your career in a supportive, growth-oriented environment.

Apply now to be part of the Marasco & Nesselbush team and bring our vision of trusted, exceptional legal care to life!

Marasco & Nesselbush is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Marasco & Nesselbush strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Marasco & Nesselbush complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities

Language:

• Spanish (Required)

Work Location: In person

Salary : $25