What are the responsibilities and job description for the WordPress & Customer Support Specialist position at Marathon Press?
Job Summary:
We are seeking a detail-oriented WordPress & Customer Support Specialist to join our team. This role involves managing WordPress websites, assisting customers with technical issues, and supporting yearbook and ROES client software users. The ideal candidate is tech-savvy, customer-focused, and comfortable troubleshooting website and software-related problems.
Key Responsibilities:
- Install, modify, and update WordPress websites.
- Assist customers over the phone with website issues, providing clear and effective troubleshooting.
- Provide phone support for customers using yearbook and ROES client software.
- Create and modify products, reports, and workflows within ROES.
- Make basic DNS changes (A, CNAME, and TXT records) through cPanel/WHM.
- Utilize automated color correction software to enhance image quality.
Requirements:
- Experience with WordPress website installation, updates, and modifications.
- Strong troubleshooting and customer support skills.
- Basic understanding of DNS
- Ability to learn and apply automated color correction techniques.
- Excellent communication skills and patience when assisting customers.
Preferred Qualifications:
- Previous experience in technical support or web development.
- Basic knowledge of HTML, CSS, and PHP (a plus).
- Experience working with photo or print-related software.
- Familiarity with cPanel/WHM.
- Familiarity with ROES client software and yearbook production.
What We Offer:
- Competitive wage based on experience.
- Opportunities for professional growth and skill development.
- Supportive team environment with hands-on training.
Salary : $16 - $18