What are the responsibilities and job description for the Customer Service and Tech Support Analyst position at Marathon TS?
Customer Service and Tech Support Analyst
Pearl Harbor, Hawaii
We are seeking a Customer Service Tech Support Analyst functioning on the Help Desk in Pearl Harbor, Hawaii. This role ensures that the Help Desk operates as a highly professional service that meets the needs of the customer.
- Follows procedures and process requests for assistance from users in a pleasant and professional manner.
- Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures.
- Ensures log entries of user contacts provide information on faults and problems.
- Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls.
- Documents any findings on the call log.
- Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
- Task includes verification, support, and resolution of service tickets in the current IT ticket system related to IT customer support. Also includes end devices support such as cellular phones, tablets, iPhones and iPads as well as multi-functional devices.
- Recent and significant experience of working in an Information and Communication Technology Help Desk
- CompTIA Security certification
- Bachelors Degree in a related technical discipline, with 2 or more years of relative experience, or equivalent experience.
- Ability to keep up with technical innovations and trends in IT support
- Exceptional interpersonal and communication skills.
Required Level of Security Clearance: Secret
Security Clearance Statement: This position requires a government security clearance at a Secret Level, you must be a US Citizen and reside on Oahu for consideration.
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you currently possess a Secret level clearance or higher?
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Pearl Harbor, HI 96860 (Preferred)
Ability to Relocate:
- Pearl Harbor, HI 96860: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $75,000
