IT Support Specialist

Job Description Title: Computer Support Specialist EDUCATION: Associate’s Degree (or higher) or Applicable Certifications preferred EXPERIENCE: Prefer one year in a computer related environment. Experience in an educational setting is preferred. WORK YEAR: Full Time/Full Year REPORTS TO: Director of Educational Technology OBJECTIVES OF POSITION: The Computer Support Specialist will work collaboratively with other technicians, the technology instructional specialist, building principals and Director of Educational Technology to support teachers and ensure that technology is working properly. This includes maintaining the technology inventory, assessing needs of the inventory, and supporting staff, students, and families in their technology needs. The Computer Support Specialist must be a self-starter, collaborative, team-oriented, detail-oriented, and possess strong customer-service skills. Additionally, the IT Support Specialist must be an effective written and verbal communicator, and possess effective analytical and problem-solving skills. Must possess the ability to work independently, prioritize tasks, and multi-task in a fast moving environment. RESPONSIBILITIES: Provide effective support service to staff, students, and families. Monitor and maintain computer and peripheral equipment. Maintain a current and complete inventory of all technology equipment and software. Install upgrades and back-up user profiles. Manage all software, web-based licenses, and applications. Create user accounts and manage access control. Provide direct customer service to staff in need. Identify equipment problems and initiate corrective action. Update staff lists and information on the website. Maintain records of repair requests and corrective action taken. MUST HAVE EXPERIENCE WITH THE FOLLOWING: Networking Experience Windows and Mac OS Knowledge (Client Operating Systems) Familiarity with Windows, Mac OS, Google Suite for Education PERSONAL TRAITS REQUIRED: Strong verbal and written communication skills Self-starter, independent worker, and effective problem-solver Collaborative team member Ability to troubleshoot and prioritize problems and tasks Ability to multi-task Experience working in a school environment Familiarity with iPads, Chromebooks, JamF, and Wireless Networks a plus. WORK ENVIRONMENT: Be able to work in a close environment Be able to work in moderately noisy environment Be able to handle frequent interruptions PHYSICAL REQUIREMENTS: Ability to lift 25lbs. Be physically and emotionally capable of carrying-out responsibilities and duties in a busy, digital environment. This position requires sustained physical activity such as sitting at a desk for several hours a day, hand/wrist movement as in writing or using a computer keyboard/mouse. Other activities may include moderate to frequent exertion in body movements such as reaching, bending and twisting. Vision Requirements include the ability to read routine and complex documents and to use a computer. Marblehead Public Schools is an Equal Opportunity/Affirmative Action Employer It is the policy of the Marblehead Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, age, disability, sexual orientation or gender identity in its education programs, services, activities or employment practices. Every available opportunity will be taken in order to assure that each applicant is selected on the basis of qualifications, merit and ability. Applicants are informed that school systems are required to obtain all available criminal offender record information (CORI and SAFIS Background Check per 603 CMR51.00) from the criminal history systems board (CHSB) of any current or prospective employee of the school department.

Salary : $28 - $30