What are the responsibilities and job description for the Virtual Cannabis Concierge - Mission Valley position at March and Ash?
March & Ash is a recreational cannabis dispensary located in Mission Valley in San Diego, CA. We are looking for Virtual Cannabis Concierges to join our 63 person strong team.
** Please know this position is located in Mission Valley at our Headquarters and this is NOT a remote position working from home. **
Our ideal candidate is a self-starter, punctual, and hard-working. As a VCC you will answer phones and take cannabis orders for deliveries and pick-up orders, the work will be performed in our call center orders will be taken via phone and online. We are looking for someone who is strongly motivated, committed, and looking to grow within our company and happy to work in a fast paced environment.
In order to perform this job successfully you will be required to offer impeccable customer service and have a strong knowledge of cannabis in order to educate our customers. We believe strongly that our mission is to educate the public regarding the benefits of cannabis. Many times this will result in customer loyalty and purchases. This position also is high paced with a lot of multi-tasking with many different systems and monitors you need to be able to navigate through during each shift.
Qualifications:
- Must be available to work a flexible schedule including nights and weekends are a MUST
- High School Education or equivalent
- Must speak English clearly, Spanish speaker would be a plus
- Experience using point-of-sale systems and call center or inside sales experience
- Ability to maintain professional decorum in a fast paced, high-pressure environment
- Excellent Customer Service and communication skills, ability to multi-task, attention to detail and be organized
- Cheerful, upbeat speaking voice
- Must be punctual and consistent shift attendance
We value past experience in the cannabis industry, or alternatively in medical, hospitality, or retail industries. Management in similar customer-centric industries is also acceptable. As a new business, we’re excited to offer great growth potential within the company and invite those who truly want to flourish within the cannabis industry to join our team. We look forward to meeting you!
