What are the responsibilities and job description for the Service Coordinator/Dispatcher position at Marick Mechanical?
Job Description: Service Coordinator - Dispatcher
Location: Marick Mechanical, Omaha, NE
Salary: $50,000 - $55,000 annually (based on experience)
Overview:
Marick Mechanical, a union shop specializing in the heavy mechanical trade industry, is seeking a dedicated Service Coordinator - Dispatcher to join our team. This role is integral to our daily operations, ensuring seamless communication and scheduling between our technicians, clients, and leadership. If you're organized, a strong communicator, and thrive in a fast-paced environment, this is the role for you!
Key Responsibilities:
- Schedule Management: Dispatch service technicians efficiently to address client needs while optimizing routes and productivity.
- Client Communication: Act as the primary point of contact for clients, addressing service inquiries, scheduling requests, and providing updates.
- Team Coordination: Collaborate with field technicians and operations staff to ensure timely completion of service calls and projects.
- Documentation: Maintain accurate records of service requests, schedules, and job completion reports using company systems.
- Problem-Solving: Quickly respond to and resolve scheduling conflicts, emergency service needs, or unexpected delays.
- Resource Allocation: Ensure technicians are equipped with the necessary tools and information before dispatching.
- Union Collaboration: Work in accordance with union protocols and agreements as part of a union shop environment.
Qualifications:
- 3-5 years of experience in dispatching or service coordination within the heavy mechanical trade industry.
- Strong understanding of HVAC, boilers, chillers, or related systems is a plus.
- Proficient in scheduling software and communication tools.
- Excellent organizational, multitasking, and problem-solving skills.
- Strong interpersonal and communication abilities.
- Ability to thrive in a fast-paced, deadline-driven environment.
What We Offer:
- Competitive salary.
- Opportunity to work with a well-established union shop in the heavy mechanical trade industry.
- A collaborative team environment where your contributions are valued.
Equal Opportunity Employer (EOC):
Marick Mechanical is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply:
If you meet the qualifications and are excited about this opportunity, please send your resume to Dee@MarickMechanical.com.
Take the next step in your career and join the Marick Mechanical team!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $50,000 - $55,000