Jewelry Operations Assistant

Under direction from the Naples Jewelry Director, the Jewelry Operations Assistant is responsible for supporting all operational functions of the Jewelry Department, including but not limited to processing new merchandise, processing return to vendor, processing repairs, organizing, and shipping of trunk shows and inventory maintenance.

Essential Duties and Responsibilities:

INVENTORY:

• Enter purchase orders into Retail Pro as assigned
• Organize, receive, and verify all jewelry in accordance with company standards
• Reconcile all PO discrepancies with the buying team
• Ensure all merchandise is received in Retail Pro
• Retrieve and process all merchandise to be returned to the vendor in accordance with company standards (properly pack merchandise, submit paperwork, retrieve a tracking number for all outbound shipments)
• Re-ticket merchandise as needed
• Run sales reports as needed for appraisals
• Assist in physical inventory – perform weekly stock checks
• Research and fix inventory discrepancies
• Send EOD report of jewelry received by store and by vendor

REPAIRS

• Maintain a repair log, check merchandise in/out of repair bin in safe, communicate repair needs to vendor and track all repairs sent to the vendor or local repair shop
• Transport and delver jewelry to local repair shop as needed. Pick up when completed.
• Ensure all repair fees are approved by client/stylists prior to work
• Communicate repair status with stylists

SHIPPING

• Safely and appropriately ship all fine jewelry as needed
• Understand insurance levels and coverage for all jewelry shipments
• Understand high value shipments and utilize process as needed
• Understand armored guard shipment process and utilize as needed
• Send insured shipping labels to vendors and clients as requested
• Manage organization of jewelry shipping room and safe organization
• Order shipping supplies as needed

SPECIAL ORDERS

• Communicate special order requests to buying team and to vendor as directed
• Organize and enter all special order requests into purchase orders
• Monitor delivery dates and follow up on all special order requests
• Communicate order status with stylists

TRUNK SHOWS

• Request trunk show line sheets from vendors one week prior to event
• Receive all merchandise for trunk shows and verify the number and condition of the pieces against the packing list
• Unpack trunk show merchandise and prepare for sales floor team
• Organize and secure trunk show goods prior to show
• Organize, reconcile, and return ship all trunk shows goods
• Communicate any discrepancies with vendor and research reason
• Organize, pack and ship trunk show merchandise as directed
• Communicate with vendor return shipment process and tracking numbers

APPRAISALS

• Request appraisals and distribute to stylists
• Order supplies for appraisals as needed

ORGANIZATION

• Ensure the department is stocked with appropriate supplies
• Monitor and organize back up supplies for the department
• Communicate additional supply needs to Operations Manager
• Communicate all packaging requests

STORE ASSISTANCE

• Assist in daily set up of jewelry in store
• Ensure case counts are completed and all discrepancies are reconciled
• Assist in store events as needed (includes off site, evenings and weekends)
• Assist Selling Manager and stylists on the selling floor as needed
• Assist in cleaning client jewelry as needed
• Ensure all web-complete product is on website and communicate to salesfloor when ready to put out on floor

EDUCATION

• Complete and pass assigned GIA coursework
• Stay up to date on current jewelry climate
• Stay up to date on current vendors