Specialist, Tenant Experience & Property Management

JOB TITLE: Specialist, Tenant Experience & Property Management

DEPARTMENT: Marquee Development

ORGANZIATION: Marquee Development

REPORTS TO: Assistant Director, Finance & Asset Management

FLSA STATUS: Exempt

COMPENSTATION: $65,000- $85,000 base salary USD and eligible for discretionary bonus plan

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

MARQUEE DEVELOPMENT is a full-service real estate firm that specializes in mixed-use sports and entertainment districts. We strategically manage every aspect of a sports-adjacent mixed-use development with a best-in-class ability to curate the experience for a team, fans and community. By bringing a sports-operational mindset to traditional real estate development, we focus on the critical integration of team operations and real estate to ensure the experience amplifies the brand of the district, while complementing and protecting the team brand to maximize long-term franchise value.

HOW YOU’LL CONTRIBUTE:

This position is the primary connection between the landlord and restaurant/retail tenants in Gallagher Way, the mixed-use entertainment district adjacent to Wrigley Field. At the intersection of cultural ambassador, tenant advocate, and facility service leadership, the Tenant Experience & Property Management Specialist must deliver a positive experience to the tenants while maintaining a high standard of campus conditions.

THE DAY-TO-DAY:

Ensure Gallagher Way is a well-maintained and inviting destination for everyone

• Maintain checklist and process for property inspections based off the tenant handbook, standard operating procedures and any other management requests
• Perform daily/weekly property inspections and identify items that require attention and coordinate action plans to address such issues
• Monitor status of work orders from tenants and engineering, evaluate remediation options and make recommendations to management (e.g. RFPs, CapEx vs. R M, etc.). If needed, coordinate communication and/or scheduling of work orders with engineering and tenants
• Manage tenant move-in/move-out and buildout/remodeling/preventative maintenance of owned assets
• For larger or longer-term projects, host monthly meetings with internal team members to document status updates including open decisions, due dates and next steps.
• Assist accounting in processing and coding of invoices
• Review property handbook, checklists and standard operating procedures at least annually to identify opportunities for improvement

Provide exceptional customer service by responding to all matters promptly and considerately

• As the primary point of contact for all-in bound requests, reply to all requests promptly and comprehensively and route appropriately if needed. Ensure all follow-up actions are completed prior to marking a request as resolved
• Maintain standard operating procedures for handling recurring requests
• Monitor response/resolution times to tenant requests to ensure

Promote success of all tenants through coordinated communications between tenants and Gallagher Way asset management, marketing and event departments

• Develop relationship with key personnel at all restaurant and retail tenants as well as internal departments, engaging regularly through property walkthroughs and office hours
• Act as point of contact for communications from management (facility notices, events, activations, marketing, etc.)
• Partner with marketing as needed for cross-promotion across Gallagher Way marketing assets
• Assist in scheduling and creating agenda and materials for all-tenant meetings
• Ensure tenant operating hours are reflected accurately and consistently across web
• Monitor customer reviews of Gallagher Way businesses across multiple platforms and consolidate results in a report to management
• Assist in monitoring and reporting on health of all owned assets (financial, marketing, operational, etc.)
• Maintain a directory of all tenant/manager contacts and update as needed
• Solicit and offer ideas to promote tenant business and overall wellbeing

WHAT YOU’LL BRING:

• High school diploma
• 4 years of professional work experience in hospitality and/or mixed-use real estate
• Self-starter with strong project management skills, including demonstrated ability to work in an organized manner and manage time efficiently and effectively with a strong attention to detail and sense of urgency
• Strong verbal and written communication and active listening skills; ability to identify key issues and develop related messaging in a concise manner
• Excellent interpersonal skills, positive attitude, and commitment to a high level of customer service
• Demonstrated problem-solving and on-the-spot troubleshooting expertise
• Intermediate fluency in Microsoft Office programs (e.g., basic excel formula functionality to aggregate tenant review scores, evaluate CapEx vs. R&M decisions, create/review budgets, track project plans and filter by dates/priority/status; Powerpoint functionality to create decks for tenant meetings, summarize design alternatives for remodeling decisions, etc.)
• Ability to learn new systems (e.g. work order system, calendar management system)

WHAT SETS YOU APART:

• Asset management experience, with P&L oversight of hospitality assets (e.g. restaurant, hotel, concessions, retail, etc.)

TOTAL REWARDS:

• On-site parking
• Transit benefits
• Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break
• Flexible work arrangement
• Casual work attire environment
• Complimentary Meal & beverage plan
• Access to campus wide Wrigley Field events & pre-sales
• 401K Plan Employee Contribution & Employer Match
• Benefit Plans: Medical, Dental, Vision & Life Insurance
• Health & Wellness engagement & programming
• Variety of associate special events, volunteer opportunities and partnership discounts
• Free access to EV charging stations

* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.

The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.