Area Manager

Company Overview

Marsden provides janitorial, security, building maintenance and specialty property services solutions throughout the United States. Marsden’s combined national support and local operations provides our clients and employees with the strength and stability of a large corporation with the individualized care of a small business.

Our hiring philosophy is rooted in the idea that hiring local builds business an economy and brings in the best employees. We believe in our employees. We invest in our employees. A career at Marsden means a career with a company that will support your growth.

Job Summary

Under the direction of the Operations Manager, the Area Manager is responsible for the daily maintenance of multiple sites in a defined geographical area. Supervises and coordinates activities of associates including cleaning, safety, and maintenance of the contracted scope of work in accounts under their book of business.

Key Responsibilities

• Train and develop all associates in all job positions within the assigned area to ensure all associates are following consistent cleaning procedures

• Conduct safety training and completes safety audits

• Responsible for all aspects of customer engagement and satisfaction

• Identifies and mentors associates to develop the next generation of leaders

• Assign tasks to associates and inspects completed work to ensure Marsden standards are met and exceeded

• Handles associates concerns and partners with their Operations Manager and HR when necessary

• Investigates customer complaints, conducts customer complaint follow-up calls, documents findings, and communicates recommended action plan to Operations Manager and team

• Assists in the start-up of new accounts and provides information to management

• Responsible for checking timekeeping system to verify employees are / have been at job sites

• Conducts building inspections to maintain a quality level that meets the customer’s and the company’s standards

• Follows and enforces all company policies

• Orders supplies and equipment

• Responsible for budget of defined accounts

• Manages hourly labor within budget, reviews and manages all overtime

• Assures expenses are ramped up or down as appropriate with expected revenue

Schedule

• Hours vary and typically occur inside of normal business hours (7am-5pm) with daytime and some evening hours, occasional weekends due to certain customer accounts. Travel between accounts is required daily as well as travel to other markets as requested.

Skills and Qualifications

• Leadership skills- Exhibits confidence in self and others, Inspires and motivates others to perform well, Effectively influences actions and opinions of others, Accepts feedback from others, Gives appropriate recognition to others

• Problem solving skills- Identifies and resolves problems in a timely manner, Gathers and analyzes information skillfully, Develops alternative solutions

• Good written and verbal communication

• Technical knowledge of the building maintenance industry is helpful, but not required

• Ability to complete company training programs as required: Train the Trainer, SOPs, Coaching, Documentation of Progressive Discipline, Supply Ordering, Inspections, Safety Audits, EHub and Concur

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience Required

• High school diploma or GED is preferred

• 2 to 4 years of experience in commercial cleaning, facilities maintenance, or any other related service-based industry

• 2 to 4 years of experience in a supervisory role overseeing frontline employees

Business Conduct

• Commitment to behave in compliance with the company’s values and Code of Conduct

• Builds a culture of work safety and leads by example with one's own safe behavior

• Treats co-workers with respect and approaches conflict with positive intent and professionalism

• Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made

• Ensures one's own compliance with the company's published Operations Standards

EEO Statement

Marsden is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and peripheral vision. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals and outside.

Note: The scope of the job requires possible exposure to nuisance dust and use of chemicals for every aspect of general cleaning including restrooms. General Cleaning Chemicals may be hazardous if specific instructions regarding their mixture, application, and use are not followed. Wearing protective equipment such as clothing, goggles, masks, and /or rubber gloves are required as part of site-specific General Cleaning policies. Specific training titled Hazard Communication and Employee Right to Know will occur upon hire, annually and when new hazards appear.