Coordinator Student Support Services

Position Details

Get to Know Us!

Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:

• Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
• Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
• Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
• Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
• Cultivate the development of an inclusive, just, and equitable community.
  
  

Come Meet Marshall and discover what it means to be part of the Marshall University family!

Come join our Herd!

We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.

• Work week is 37.5 hrs.
• A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
• Holidays – Employees receive 13 Paid Holidays
• Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
• Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
• Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
• Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
• Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
• Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.
  
  

                            We are . . . Marshall!

Position Information

Position Title Coordinator Student Support Services Banner Position Number 001901 E-Class CX - Class Exempt FT - .53 or > Department COHP-Physical Therapy - MU9540 Job Description

The Coordinator of Student Support Services is responsible for the oversight of student assistance programs and services, including areas such as computer systems sign on, admissions, financial aid, business office, registrar, and career services with the ultimate goal of fostering an enhanced collegiate experience. Additional responsibilities include supervising and directing the work activities of student employees assigned to the area. Job responsibilities require considerable discretion and sound judgment to deliver appropriate services to a diverse to student population. Work is performed under limited supervision, working from established policies and objectives; supervisor/manager is available to resolve more complex problems. Problems faced in this position may address non-routine questions and situations, requiring investigation and/or research of precedents. Decisions may affect the management and operations of an area within a department, and may contribute to important strategy, operations, and business decisions that affect the department.

Responsibilities

• Strong verbal and written communication skills
• Ability to travel to regional student recruiting events
• Excellent interpersonal skills to work effectively with students, faculty (both core and adjunct), as well as the Chairperson/Program Director, the Directors of Clinical Education, and the Director of Admissions
• Proficiency in common software applications and internet research
• Basic knowledge of MURC, MU, Banner, and BERT
• Must be highly organized, self-motivated, and capable of working independently in a multitasking environment while interacting with multiple individuals
• Ability to manage clinical education databases, reconcile purchases on Pcard, and handle confidential records and documents
• Knowledge of basic medical terminology is desirable
• Ability to organize and coordinate SOPT events such as White Coat and Hooding Ceremonies and new student orientation
• Supervise student workers
  
  

Duties

• Provide administrative support to the Marshall University Department of Physical Therapy
• Perform general clerical tasks, including photocopying, faxing, shipping and receiving packages, and maintaining both hard copy and electronic filing systems
• Maintain databases related to admissions and clinical education
• Create and modify documents using Microsoft Office applications
• Assist the Director of Clinical Education in managing clinical contracts and scheduling student clinical rotations
• Assist the Director of Admissions in the admissions process
• Coordinate and set up meetings and conferences
• Perform other duties as assigned
  
  

Salary Range $35,568 - $43,396: Salary is commensurate with qualifications, education, experience, and internal equity. Salary Type Salary Time Type Full-Time Work Location MU - Marshall University

Qualifications

Must be able to perform all essential job duties as outlined in the job description.

Required Qualifications

Education

Associate’s degree

Experience

1-2 years of directly related experience

Preferred Qualifications

Education

Bachelor’s Degree

Experience

Posting Detail Information

Posting Number MU1126E Open Date 03/21/2025 Close Date Open Until Filled Yes Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have an Associate’s degree?
• Yes
• No
  

Applicant Documents

Required Documents

• Resume
• Cover Letter
  
  

Optional Documents