What are the responsibilities and job description for the Backhaul Manager position at Marten Transport?
Purpose:
Backhaul managers help our dedicated team minimize empty miles and maximize utilization and productivity by work with our ops teams to work toward 100% fill percentage on their trucks. They will be responsible for customer inquiries, load solicitation, service reporting, backhaul management and relationships with brokers.
Responsibilities
1. Record details and directions on all loads booked for the assigned area.
2. Act as a substitute in the absence of Backhaul Managers in other regions which is seamless and transparent to our customers.
4. Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
5. Communicate any problems encountered to the Regional Sales Director/Dedicated Ops Manager.
6. Manage committed freight volumes by using system tools and developing relationships with our customers
7. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department
8. Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
9. Delegate duties and develop Backhaul Manger Associates.
10. Other duties as assigned.
RELATIONSHIPS:
Daily interactions with customers, operations personnel, shippers, consignees, and sales.
ABILITIES/SKILLS REQUIRED:
Excellent verbal and written communication skills, ability to handle a fast pace work environment, ability to prioritize and handle multiple tasks at the same time, ability to solve problems efficiently, possess the character and communication skills necessary to build a positive relationship with our customers, computer experience necessary, Windows and Excel or similar programs, and a thorough understanding of Marten's overall marketing strategies.
PHYSICAL REQUIREMENTS:
Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, light to moderate lifting, good listening and speaking ability, stamina.
EDUCATION/TRAINING REQUIRED:
Bachelor's degree in marketing or other related business major, or minimum 2 years in customer service field that included direct person to person relationship.
