What are the responsibilities and job description for the Service Advisor position at Marthaler Auto?
Want to be a part of the Marthaler Family of Dealerships?
Marthaler Chevrolet of Minocqua is seeking motivated and positive individual for its Service Advisor team. The individual must have high energy with a professional attitude, strong communication skills, good work ethic and the ability to multi-task.
Job Overview:
As a first contact for Marthaler, the service advisor is expected to greet customers, be somewhat knowledgeable in various types of vehicles, and manage scheduling of services. The service advisor is also responsible for adequate scheduling and ensuring each customer’s needs are met.
Responsibilities and Duties
· Greet customers when they arrive at the service center.
· Consult with mechanics about necessary repairs and possible alternatives to expensive work.
· Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
· Answer questions about service outcome (after consulting with mechanic if necessary)
· Advise customers about warranty protections and potential cost savings.
· Create Repair Orders and dispatch vehicles to the proper place for repairs / maintenance.
· Maintain thorough customer and service records detailing what actions have been performed on a given vehicle.
· Schedule appointments via online, phone calls, in-person, and walk-ins.
· Monitor service progress and call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
When you think of family, what comes to mind?
-Culture that encourages employee growth & development
-Experiences that create customers for life
-Innovative atmosphere
-Market dominance
-Stability now & in the future
At Marthaler, we want to do more than just fulfill your vehicle needs. We want to make you a part of our family.
The Marthaler Family of Dealerships offers:
-Family/ friendly environment-Excellent benefits/ pay plan
-Job Security
-Career Path
Benefits:
401(k)
Health, Vision & Dental insurance
Employee discount
Life insurance
Paid time off
Short Term Disability
Wellness program
Career advancement
Experience:
Problem solving skills
Strong verbal and written communication skills
Professional personal presentation
Strong organizational skills
CDK experience preferred but not required
License/Certification:
Driver’s License
Salary : $36,000 - $72,000
