What are the responsibilities and job description for the DSOD Associate - Front Floor position at Marukai Corp.?
Description
Responsibilities
- Ensuring the store is neat, clean, and presentable is all employees' responsibility in our company.
- Provide proper customer service as company's expectation which defined in .
- Fulfill the task list and follow the schedule requirement timely and accurately all the time.
- Welcome guests with a warm and friendly demeanor.
- Communicate any specials or promotions.
- Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
- Take accurate food and beverage orders from guests and enter them into the POS system.
- Make drinker orders.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, including allergies or special requests.
- Coordinate with the kitchen staff to ensure all of the table's orders are prepared and delivered on time and together.
- Check on guests during their meals to ensure satisfaction and address requests / concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
- Other signed tasks.
Requirements
Qualifications
