What are the responsibilities and job description for the Irvine Store Lifestyle (Nonfood) Department Lead/Assistant Department Lead position at Marukai Corporation?
Tokyo Central is excited to announce our new Irvine location opening mid 2025. We are hiring leads now, with training to take place at one of our other SoCal locations until the new store is ready to be occupied.
The lifestyle department lead must have supervisory experience in a retail environment. Experience with ordering product and creating displays a must. Strong computer and communication skills required. Familiarity with Japanese toys, housewares, makeup, etc. required. Bilingual in Japanese a plus but not necessary.
Essential Duties and Responsibilities (Other duties may be assigned):
• Assists the Store Manager with all Lifestyle Department responsibilities.
• Oversee all Lifestyle Department responsibilities including, but not limited to, customer service, management, ordering, receiving of products, scheduling, and paperwork.
• Under the direction of the Store Manager, they are responsible for in-service training for all Lifestyle department employees, including training and documentation. Training might cover proper organic standard procedures as they understand the merchandises, displaying and storing lifestyle products.
• Assist the Store Manager with maintaining the appropriate profit margins in accordance with the approved preset budget for the Lifestyle department. This entails but is not limited to: sales goals for the Lifestyle department, cost of goods, expenses, price changes and waste management.
• Help manage costs by controlling shrink and theft.
• Responsible for maintaining food safety standards throughout the department, by following proper receiving, tracking the expire date, stock the product with merchandise quality requirements, pricing, signage, displaying, and rotation of a complete variety of items.
• Lead a team that brainstorms to deliver the finest quality of product, highest level of service, and the greatest experience our customers will receive.
• Collaborate with Merchandise department and store management team to create unique and seasonal offerings or promotions.
• Create work schedule for Lifestyle department and strictly follow company and legal requirements about rest break and meal break.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Helps manage costs by controlling shrink and theft.
• Consistently checks the display cases to ensure the products are clean, neat, organized, visible, plentiful, well-stocked, and properly rotated.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Demonstrate advanced product knowledge; maintain awareness of new products and regularly incorporate new products into the overall product mix.
• Assists Store Manager and EHS team with safety meetings or trainings and assures that all the team members fall within accordance to Cal OSHA’s requirements.
• Supporting store management team to documents all department meetings and obtains employee’s signatures.
• Follow the employee handbook at all times, especially on service standards and appearance.
• At all times, meets and exceeds Tokyo Central store standards in service, quality, and cleanliness.
