PCH Store Seafood Department Lead

Tokyo Central PCH is looking for a leader for our seafood department. Previous supervisory experience in a grocery store seafood department or sushi restaurant required. Must have experience with Japanese fish cutting techniques for sushi and sashimi style fish. Japanese language skills a plus but not required.

The Seafood Department Leader will need to be a kind of “Master” by leading the team with inspiration and is going to have a vital role at this new store.  The responsibilities will cover, but not limited to, training, supervising, ordering, processing, and presenting the seafood products.  They also need to ensure all team members are following and maintaining food safety and workplace safety operations and procedures while under the supervision of the Store Manager.  
We are very excited in interviewing these leaders and request that you bring the following to the table:
- The Love of food and having the enthusiasm in creating a great shopping experience for our customers every day. 
- To always have a positive attitude and to work well in a team environment. We want the leaders to be inspired and proud of where they work and to encourage     their associates as well.
- Have experience with handling and processing seafood products.  We want them to not only know HOW but also know WHY it’s so important to sell quality. 
- To approach every situation with a YES attitude.  Have or be willing to learn how to have the necessary confidence, commitment, and motivation to move the team     members and themselves towards success.   
- The Key personality and characteristics that we require our Department Leaders to have in order for them to accomplish their goals are the following:  Patience,     Even Temperedness, Humbleness, Great Sense of Humor, Good Listening Skills, Observant, Perceptive, Supportive, Decisive, Flexible, Analytical, Consistent,  Progressive, Proactive, and to be an excellent Coach by encouraging others to do their best. 

Essential Duties and Responsibilities  (Other duties may be assigned):
•    Assist the Store Manager with all Seafood Department responsibilities.
•    Oversee all Seafood Department responsibilities including, but not limited to, customer service, management, ordering, receiving of products, scheduling, and paperwork.
•    Under the direction of the Store Manager, they are responsible for in-service training for all seafood department employees, including training and documentation.
•    Assist the Store Manager with maintaining the appropriate profit margins in accordance to the approved preset budget for the seafood department.  This entails, but is not limited to: sales goals for seafood department, cost of goods, expenses, price changes and waste management.
•    Help manage costs by controlling shrink and theft.
•    Assure high quality and proper quantity of products via proper ordering and receiving while under the direction of the Store Manager.
•    Examine products bought for resale or received for storage.
•    Assure proper displaying and selling of all seafood products to customers and advise customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage of their products if customer inquires that information.
•    Responsible for all seafood department employees ensuring that they practice the same techniques/skills.
•    Responsible for cleanliness and sanitation of the seafood back room and front displays.
•    Consistently checks the display cases to ensure the products are clean, neat, organized, visible, and plentiful for our customers to purchase.
•    Responsible for using the tools provided by management to ensure the success of the department.
•    Engages and coaches employees in suggestive selling techniques.
•    Handles customer complaints in such a manner to assure customer satisfaction.
•    Assists Store Manager and the EHS team with safety meetings or training and assures that all the team members are in accordance to CAL OSHA SB-198.
•    Support the store management team in documenting all department meetings and obtaining employee’s signatures when needed.
•    Maintain the Seafood Department, including all seafood cases, under current health codes and store standards on sanitation and cleanliness.
•    Help oversee and arrange all seafood department equipment to be fixed and cleaned.
•    To lead by example.  To model the correct behavior and to adhere to company policies and procedures.
•    Follow the employee handbook at all times, especially on service standards and appearance.
•    At all times, meet and/or exceed the Tokyo Central store standards in service, quality, and cleanliness.